Application Outsourcing: Services Overview

In today’s IT environment—facing permanent cost pressures and increased expectations for driving continuous business improvement—IT executives expect more from their outsourcing providers. They want true business partners that help translate IT savings into business advantage, and then bring practical innovations and deep skills over time to improve the organization’s competitive position.

As a technology and outsourcing pioneer with more than twenty years of experience, Accenture offers a full spectrum of Application Outsourcing Services covering application management, development and maintenance. We have deep relationships with all major ERP providers and we are continually incorporating into our standard services innovations in areas such as cloud, analytics and mobility.

Accenture Application Outsourcing Services offer a distinctive value proposition:

• Reliable, highly productive delivery: We make it work, every time: we outperform the industry in the delivery of application outsourcing services in terms of transition, budget, schedule, service levels and response time, whatever the scale or complexity.

• Value for price: Accenture is cost-competitive for any client and systems environment, and the ability to drive higher levels of performance as part of our standard service gives our clients exceptional value.

• Meeting your evolving needs: We offer flexible services that evolve to meet your changing IT and business needs.

Learn more about our Application Outsourcing Services.

Accenture has distinctive tools, assets, experience and capabilities to deliver immediate cost advantages and improved business value over time for our clients’ IT applications. We support all leading packaged applications as well as custom and industry applications. With our specialized teams we can go beyond single-function solutions to integrate multiple processes, functions and towers.

We make it work, every time: we outperform the industry in the delivery of application outsourcing services in terms of transition, budget, schedule, service levels and response time. We have over a 20-year, proven track record of delivering large-scale, complex outsourcing engagements, as well as projects of all scopes.

With people who are passionate about improving our clients’ IT performance and business outcomes, we leverage smart tools and approaches and a world-class delivery network, to help you continuously industrialize your applications, making them more reliable and easier to maintain at lower cost.

And we continuously evolve our application outsourcing services, pragmatically integrating emerging technologies into key business processes and translating innovations into proven, lower-risk capabilities.

The value we deliver can be clearly seen in our clients’ long-term commitments and contract renewals: 99 of Accenture’s top 100 clients have been with us for at least five years, and 92 have been clients for at least 10 years.

Accenture offers a full spectrum of application outsourcing services and flexible business arrangements to meet your application challenges today and in the future.

Scope of services
We can develop and manage your applications at the level you require, whether it’s low-cost support, ongoing maintenance, enhancements and upgrades, or more extensive projects to extend the applications that run your business. And, we can tailor our application outsourcing services to your organization’s unique needs and business goals. For example, organizations can start with break/fix support then broaden services over time to include application enhancements, upgrades or comprehensive application development.

Breadth of applications
Clients can outsource a single critical application, a group of related applications, or an entire portfolio of software applications. Whether it’s 20-year old legacy applications, newly customized software, or commercial applications from SAP, Oracle, Microsoft, and others, we can develop, implement and manage your portfolio.

Flexible business arrangements
We offer application outsourcing under a range of contracting models, from capacity and volume-based pricing to arrangements where compensation is tied to end business results. Whether you seek an “outsourcer” at set competitive rates, or a strategic partner to share risk, and reward, we can accommodate your needs.

Our value has been recognized by industry specialists. We have been ranked the world’s number one outsourcing service provider for five consecutive years by the International Association of Outsourcing Professionals.