IT Service Excellence: Services Overview

With industry-leading tools and methodologies, Accenture helps clients identify, design, introduce, run and improve IT-based services that help organizations achieve their desired business outcomes.

Accenture High Performance Business research has revealed that one of the ways top companies distinguish themselves is by positioning information-based, technology-enabled services as a strategic asset. In this paradigm, IT investments must be integrated with the overarching business imperatives, and the modern CIO is under increasing pressure to run IT as a service-oriented business responsible for generating business value.

The shift from IT value-capture to IT value-creation is, in many respects, the culmination of a series of advances that have been changing the nature of corporate IT over the past few years. Service-oriented architectures, software-as-a-service, network convergence, mobility and other trends have sparked noticeable improvements in IT flexibility, processing power, storage capacity and cost variability. New sourcing models, as well as the acceptance of cloud computing as a viable and secure platform, have also set the stage for even faster, more responsive and more cost-effective IT capabilities.

Together, these advances require CIOs to build service organizations that can choreograph IT services to respond to business threats and opportunities and drive the enterprise forward. Accenture IT Service Excellence helps CIOs achieve this dual imperative.

For more information, please read our brochure—or contact Accenture to find out how we can help your organization achieve IT service excellence on the path toward high performance.

Accenture is uniquely positioned to help clients achieve high performance with IT service excellence. We offer:

• A business focus. We focus on the business outcomes through maximizing the enabling resources and capabilities required by the service provider.
  
  
• Extensive knowledge and experience. With more than 19 years of experience in helping clients transform their IT service organization, we have hundreds of certified practitioners helping clients around the world achieve service excellence.
  
  
• Global reach. By collaborating with our network of service management professionals and alliance partners, we can make our global talent available to address your business problems locally.
  
  
• Vendor independence. We have experience implementing all major service management tools and solutions. By remaining vendor and tool agnostic, we help clients make decisions based on their needs—not ours.
  
  
• A holistic approach. By combining our distinctive consulting, technology and outsourcing capabilities, we offer solutions for all phases of the IT service lifecycle.
  
  
• A robust set of delivery assets. In addition to the Service Excellence Methodology, we offer field-tested tools and assets, including Accenture’s Service Portfolio and Service Reporting assets, a maturity model for Service Excellence Assessments, Service Design modules and Service Asset and Configuration Management capabilities.
  
  
• Scalable sourcing models. By leveraging our extensive outsourcing experience, we know what it takes to be a high performing service provider and provide guidance on how to implement the right sourcing model.