Network BPO Services for the Communications Industry: Services Overview

For network operators, Accenture Network BPO Services provides a comprehensive suite of Network Provisioning, Network Assurance and Access Management outsourced services designed and market-tested to deliver improved quality, reduced costs, increased flexibility and assured resource capacity for the continuance of legacy systems and the development and implementation of new products and services.

Accenture can help service providers:

• Improve network quality
• Reduce network costs
• Increase network flexibility and scalability
• Confirm availability of resources for both legacy and new networks

The Accenture Difference

Accenture’s extensive experience, strong industry reputation, distinctive innovations and market-tested assets differentiate us in the marketplace.

Experience and Strong Industry Reputation

• Accenture works with 14 of the 15 communications companies in the 2010 Global Fortune 500.

• Fortune has named Accenture the most admired IT services company for the past three consecutive years.

• Accenture ranked  No. 1 on the Global Outsourcing 100 list of the International Association of Professionals for the past three consecutive years.

Trusted Provider

• Accenture is third-party neutral, which frees us to form alliances with best-in-class vendors and leverage their tailored and unique, leading-edge products.

• Accenture’s award-winning Service Delivery Platform (SDP) helps clients develop innovative products rapidly.

• Accenture’s world-class delivery capabilities bring together our global reach, innovative solutions, industrialized assets and deep industry and technology skills. The Accenture Global Delivery Network is the largest and most diversified group of technology, business process and outsourcing professionals in the world.

Accenture Network BPO Services support the entire lifecycle of network transformation and outsourcing, helping clients increase the predictability, reliability and quality of network-based services so that they can support investments in service areas that have potential to provide long-term growth opportunities.

Our Network Provisioning Services can help service providers improve the quality of their services at significant savings and low risk.

Our Network Assurance Services can help service providers remove field-work volume to reduce operational costs dramatically.

Our Access Management Services can help service providers reduce the direct and indirect costs of third-party access management.

Featured Client Successes:

• 3 Italia: New Wireless Delivery Center
• KPN Business Process Outsourcing
• Mobile Operator: Outsourced Handset Testing
• SFR: Mobile Handset Testing Outsourcing
• Telefónica de Argentina: Application Outsourcing
• WIND: Cost Transformation