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Accenture High Performance Business research has revealed that top companies distinguish themselves by positioning information-based, technology-enabled services as a strategic asset. IT investments must be integrated with the overarching business imperatives, and the modern CIO is under increasing pressure to run IT as a service-oriented business to help generate business value.
The shift from IT value-capture to IT value-creation is, in many respects, the culmination of a series of advances that have been changing the nature of corporate IT. Service-oriented architectures, software-as-a-service, network convergence, mobility and other trends have sparked noticeable improvements in IT flexibility, processing power, storage capacity and cost variability. New sourcing models, as well as the acceptance of cloud computing as a viable, secure platform, have also set the stage for even faster, more responsive and cost-effective IT capabilities.
Together, these advances require CIOs to build service organizations that can choreograph IT services to respond to business threats and opportunities and drive the enterprise forward. Accenture IT Service Excellence helps CIOs achieve this dual imperative.
Accenture is uniquely positioned to help clients achieve high performance with IT service excellence. We offer:
A business focus. We focus on the business outcomes through maximizing the required enabling resources and capabilities.
Extensive knowledge and experience. We have hundreds of certified practitioners helping clients around the world achieve service excellence.
Global reach. By collaborating with our network of service management professionals and alliance partners, we can make our global talent available to address your business problems locally.
Vendor independence. We have experience implementing all major service management tools and solutions. By remaining vendor and tool agnostic, we help clients make decisions based on their needs—not ours.
A holistic approach. By combining our distinctive consulting, technology and outsourcing capabilities, we offer solutions for all phases of the IT service lifecycle.
A robust set of delivery assets. In addition to the Service Excellence Methodology, we offer Accenture’s Service Portfolio and Service Reporting assets, a maturity model for Service Excellence Assessments, Service Design modules and Asset and Configuration Management capabilities.
Scalable sourcing models. Leveraging our extensive outsourcing experience, we know what it takes to be a high performing service provider and have the right sourcing model.
Service management and governance. We assist clients in evolving IT to move from a reactive to a proactive, service-oriented organization through the transformation of their technologies, processes and organization around the ITIL v3 lifecycle.
Service desk design and implementation. We help clients achieve service excellence within their Service Desk operations by assessing the maturity and desired end-state of Service Desk including Incident, Problem, Change, Release, and Configuration Management, and evolving the Service Desk to the desired state of maturity.
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