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Accenture Glossary: Outsourcing


 

Airline Outsourcing Services: Navitaire
Navitaire’s suite of hosted services helps airlines find new revenue opportunities, increase operational efficiency, enhance customer service and optimize profits. Navitaire's services span the entire spectrum of the airline industry, including: reservations, Internet and direct distribution, revenue management and price optimization, flight operations and operations recovery, and back office: Navitaire's revenue accounting systems.


Application Outsourcing
Application outsourcing services industrialize application development, maintenance and support to align IT investments with a client’s strategic imperatives. Application outsourcing services include production support, application maintenance, application testing, enhancements, upgrades, comprehensive application development and legacy modernization. They include services in application management, application development and maintenance, SAP/Oracle/Microsoft application outsourcing and design build and run.


Bundled Outsourcing
Bundled outsourcing services involve grouping two or more business processes or functions into a single outsourcing arrangement. This service allows clients to consolidate multiple business functions and their underlying IT systems with a single service provider to achieve greater efficiencies, control and cost savings.


Business Process Outsourcing
Business process outsourcing services involve the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. They include services in airline BPO (Navitaire), finance and accounting BPO, health administration BPO, human resources BPO, industry-specific BPO, insurance BPO, learning BPO, procurement BPO, supply chain BPO, and utilities BPO.


Capacity Services
Accenture application capacity services offer a complete spectrum of cost-effective and flexible offshore, onshore and nearshore IT staffing services—delivered by highly skilled experts—that can supplement your existing IT team precisely when needed.


Credit Service BPO
Accenture Credit Services BPO provides full service consulting, advisory and business process outsourcing services to institutions in the residential mortgage, commercial real estate and real estate investment trust (REIT) industries. They include services in residential mortgage origination/fulfillment, residential mortgage servicing and default management, and commercial real estate services and portfolio management.


Finance and Accounting BPO
Finance and accounting business process outsourcing services align to core financial processes (procure-to-pay, order-to-cash, record-to-report) to help clients to improve finance efficiency and reduce the cost of finance operations.


Global Delivery
Global delivery leverages a global network of delivery centers, industry expertise and deep technology and outsourcing skills to provide cost-effective business solutions and improved business performance.


Health Administration BPO
Health administration BPO services focus on helping health care providers and payers improve operating performance.


Human Resources BPO
Human resources business process outsourcing involves helping organizations through value-added human resources outsourcing solutions, including integrated talent management (encompassing recruitment, performance and progression, learning and compensation services) and highly efficient employee services capabilities.


Industry-specific BPO
Custom business process outsourcing provides outsourcing solutions in situations where a customized solution would meet an organization's needs more closely than a standard outsourcing offering.


Infrastructure Outsourcing
Infrastructure outsourcing services provide ongoing management of an organization’s IT infrastructure. They include service desk, workplace services, data center services, network services, security services and IT spend management.


Insurance BPO
Insurance business process outsourcing services involve a broad range of core insurance processing services to help insurers achieve significant cost reduction. They include services in life and annuity, pension, property and casualty policy, claims and collections and disbursement services.


Learning BPO
Learning business process outsourcing services drive measurable improvements in a client’s business performance from training and talent management investments. They include services in learning planning and curriculum design, content development, session management and scheduling, learning delivery, content management and learning administration.


Marketing BPO
Read how next-generation marketing BPO services from Accenture can help chief marketing officers achieve their most urgent goals.


Network BPO
Accenture Network Business Process Outsourcing (BPO) services help transform a company’s networks to improve quality, reliability and predictability while reducing costs. They include services in network provisioning services, network assurance services, and access management services.


Pharmaceutical BPO
Accenture’s pharmaceutical business process outsourcing (BPO) services helps pharmaceutical, biotechnology and medical technology companies improve their processes and develop co-sourcing, shared services and BPO initiatives across the enterprise. Accenture also offers application development and maintenance and infrastructure management to help drive measurable value for life sciences companies.


Procurement BPO
Sourcing and procurement business process outsourcing services generate savings in goods and services procured and increase control over organizational spend. They include services in sourcing and category management, sourcing support and procurement operations.


Supply Chain BPO
Supply chain business process outsourcing services provide a comprehensive range of services to help improve the performance and cost management across all dimensions of the supply chain. They include services in demand management, supply management, transportation management, materials management, production management, green supply chain and financial supply chain.


Testing Services
Accenture’s application testing services drive quality throughout the application development lifecycle. Our end-to-end testing approach includes testing strategy, execution and management, combined with an optimal mix of industrialized processes, patented assets and Accenture’s world-class delivery professionals.


Utilities BPO
Utilities business process outsourcing services help utilities improve profitability, reduce costs and ultimately improve customer satisfaction. They include services in customer care, finance and accounting, human resources, supply chain, information technology and field services.

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