Pre-phase 1: Standardization and consolidation
An essential prerequisite: Accelerate the standardization and consolidation of the infrastructure and application environment. Continue efforts to virtualize the server/operating system, database, storage and network.
Phase 1: Automation and orchestration
Taking the first step into intelligence in infrastructure services begins with the automation and orchestration of business processes, technologies and applications.
Phase 2: Service orientation
From the perspective of intelligent infrastructure services, a business is a network of interconnected capabilities or services to be integrated. Creating a generalized service orientation perspective is thus the next essential phase of the overall journey.
Phase 3: Intelligence
The final phase is integrating advanced analytics capabilities with automation and service integration to make the infrastructure itself smarter and more autonomous—that is, capable of taking provisioning or corrective steps with little or no human intervention.