The Everyday Bank

How Digital is Revolutionizing Banking
and the Customer Ecosystem

As the digital revolution drives changes in consumer behaviors and expectations, banks must become the indispensable, Everyday Bank-positioned to fulfill their customers' financial and non-financial needs.


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What is the Everyday Bank?

Everyday Bank: Making the
‘What If,’ ‘What Is’

Becoming an Everyday Bank can help extend your relationship with customers and make ‘what if’ become ‘what is.’

Immediate payments: Seizing the Customer Opportunity

As banks across the world strive to become ‘Everyday Banks’ with a central role in their customers’ digital lives, it’s increasingly clear that offering immediate payments capabilities to customers will be critical for seizing this opportunity.

Cards Innovation: Card Issuing and Merchant Acquiring in the era of Everyday Payments

Today’s banks and payments service providers have the opportunity to become central to their customers’ lifestyle purchases, in the same way that social media and providers like Amazon have become central to retail purchases. Or they can remain on the periphery, strictly limited to handling financing and fund transfers.

Mortgage lending within the Everyday Bank

The Everyday Bank is a strategic vision for how banks can extend their reach into the value chain, including shifting mortgage financing—the largest experience customers are likely to have with their bank—from a one-time event into a long-term borrower relationship.

By becoming Everyday Banks, retail banks can transform their relationships with customers—and drive new business outcomes

There is no turning back from the digital revolution. With a broader value proposition, retail banks can stop being disrupted, and start becoming disruptors.

An Everyday Payments approach lets providers connect with customers and drive seamless transactions

Digital and social media are driving changes throughout Financial Services. Everyday Payment Providers can create an opportunity to become central to their customers’ lives with everyday transactions.

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What will today’s digital transformation mean for core banking?

As digital drives rapid changes in the banking industry, so it touches on core banking systems. Those systems will need to transform to support an Everyday Bank journey.

The Everyday Bank — A New Vision for the Digital Age

As non-banks use digital innovations to grab a bigger share of the banking value chain, banks can push back with value added services.

More on the 'Digital Bank'

Moving Beyond Listening and Monitoring: Social Media Marketing for Financial Services

With advances in optimization tools, analytics and software, social media is now much more of a science than an art.

International Landscape of Innovation in Payments

Innovation is transforming the payments industry globally. Be it small companies, banks, card companies, payment service providers (PSPs) or nonfinancial institutions such as retailers, all are innovating to stay competitive.

Leveraging digital technologies to build trusting and lasting relationships with customers.

Organizations trying to engage customers have invested millions of dollars in the latest tools and practices without realizing the increases in customer satisfaction and loyalty they expected.

Seamless Payments: The Missing Link in the Omnichannel Experience: Become more relevant to merchants and customers to generate new revenue

Is the status quo in payments solutions suited to the omnichannel world? The reality is that most traditional payments solutions are not seamless enough.

Digital Disruption in Banking: Consumer Expectations vs CMO Realities

Parallel 2014 Accenture surveys reveal a gap between what customers want, and what banks are currently providing. To bridge this gap, banking CMOs need to focus on three key areas: digital, customer relationships, and analytics.

Digital transformers know that digital isn't just a tool for improving business efficiency but something more profound.

Digital transformers are accelerating adoption of an integrated digital business strategy in response to customers’ redefinition of markets. Simultaneously, digital technology enables these markets to change the nature of competition in across industries.

A New Era in Banking: Landscape After the Battle

Learn more about this new book that identifies the main drivers of change at the heart of today's wholesale transformation of the financial services industry.

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The Everyday Bank: How Digital is Revolutionizing Banking  – Accenture 
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