Today's combination of rising complexity and intensifying scrutiny on business performance means you must face a clear imperative: to secure and build the relevance and non-optional status of IT in general and your own role in particular. Failure to do this could result in a continuing decline in the influence of IT across your organization. Are you faced with the following questions?

• How do I offer innovative, differentiated services while reducing cost and complexity?
• How do I improve quality, decrease risk and increase transparency?
• How do I formulate and execute a service strategy for high performance?

Get the answers wrong, and you risk becoming marginalized into a technical support role, and could even lose control of the IT service agenda. Get them right, and you and your department will become a—perhaps the—cohesive driving force across the entire organization, with a direct and tangible influence on business growth and implementation.

Access the following materials to learn about Accenture’s latest thinking and recommendations for using ITIL version 3 as a lever for high performance.

Read Accenture’s IT Infrastructure Library (ITIL) version 3 whitepaper – “Driving business growth through IT” [168K PDF]
Listen to our latest ITIL version 3 podcast and discover what it means for CIOs in today's business environment
Explore more of Accenture’s latest thinking in the new ITIL® Service Management Practices

Discover Accenture's Service Management capabilities

Accenture's experience of working with high-performing businesses has uniquely positioned us to offer a range of service management capabilities. We offer solutions that create enduring value for our clients at all stages of the ITIL v3 service lifecycle including:

Data Center Operations
IT Strategy & Transformation
Outsourcing

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