The Accenture Digital Citizen Pulse Survey: Citizens in Seven Countries Share Perceptions of Digital Interactions with Government
What do citizens think about digital government? The new Accenture Digital Citizen Pulse Survey explores trends shaping digital government now and into the future. The survey explores perceptions around government access and interaction, current and future preferences for digital interaction with government, and specific usage patterns in Australia, France, Germany, India, Singapore, United Kingdom and the United States. While survey respondents report a positive reception for digital government—with the majority of saying they would use digital services if offered by government, especially for routine transactions—the findings reveal barriers and strategic insights for governments implementing digital programmes today.