Infrastructure Outsourcing: Services Overview

Accenture's approach to infrastructure outsourcing enables companies to achieve high performance, including cutting costs and sustaining profitability during these tough economic times.

Accenture High Performance Business research reveals that top companies invest in competencies that will set them apart from their competitors. High-performance businesses understand that a cost-efficient, highly flexible and scalable infrastructure model allows them to respond to market changes, improve operational efficiencies, elevate performance and jump-start new growth. For them, outsourcing activities that are not core to their mission is an appealing option.

Today's highly competitive business environment, coupled with a volatile economic climate, demands that organizations do more with less. In addition to reducing costs, IT infrastructure outsourcing provides a management model whereby organizations can move away from complex and inefficient IT environments and, instead, build IT capabilities that are more scalable, agile, reliable and responsive to business needs.

Accenture is uniquely positioned to help organizations maximize the business value of their IT investments and lay a foundation for high performance with infrastructure outsourcing.

Contact us to find out how we can help you get the most out of your IT infrastructure.

Accenture is uniquely positioned to help organizations create a cost-effective and reliable IT infrastructure that drives high performance.

We offer:

• Deep skills and experience. With more than 20 years operational experience in infrastructure outsourcing, we have approximately 15,000 professionals performing infrastructure-related work around the world.

• Global reach. We have 20 integrated delivery centers for infrastructure services, offering 24/7 service whenever and wherever it is needed.

• Industrialized approach to service delivery. We apply proven and reusable tools, methods and processes to ensure that our work is carried out consistently around the world and with less risk.

• Vendor independence. Accenture is the world’s largest technology-independent strategy and IT solutions provider. We have strong and longstanding relationships with a number of technology providers who work with us to deliver market-leading infrastructure solutions that best meet our clients’ needs. These alliances not only expand and accelerate the value we deliver, but also provide deep knowledge about specific technologies and applications.

• A business focus. We work closely with our clients to deliver infrastructure services that align with their unique business objectives, boost business agility and enable an environment of innovation and continuous improvement.

Accenture Infrastructure Outsourcing Services provide ongoing end-to-end management of a number of IT infrastructure functions, as well as capacity services to augment clients’ existing IT capabilities. Specific services include:

• Infrastructure capacity services. We deploy highly skilled professionals to either bolster capacity or provide specialized capabilities that are lacking in a company’s internal IT team.
   
• Service desk outsourcing. The service—which currently provides help desk support to more than 1.6 million end users—minimizes the cost of downtime to the business, reduces risk through multi-site support and introduces remote and/or self-service capabilities that can reduce help desk costs by 30 to 50 percent.
   
• Workplace outsourcing. Accenture Workplace Outsourcing Services reduce workplace complexity by providing end-to-end management of distributed computing environments. In addition to enabling a more secure, stable work environment, these services improve user productivity with faster software rollout. They can also reduce the total cost of IT ownership by up to 40 percent through more consistent policies and processes.
   
• Data center outsourcing. Standardization, automation, process rigor and proactive management yield high-quality data center services that deliver or out-perform business requirements. We can reduce infrastructure complexity, improve utilization, mitigate the risks associated with staff turnover and reduce data center operating costs by 15 to 25 percent.
   
• Network outsourcing. Accenture Network Outsourcing Services—which include data and voice network management, optimization and converged services—help clients establish a more secure and robust network infrastructure, improve scalability, minimize network downtime and reduce network operating costs by 10 to 20 percent.
   
• Security outsourcing and operations. Accenture security outsourcing services provide comprehensive security management, enterprise-wide visibility and greater confidence in infrastructure security. Specific services—currently being delivered to nearly 1,000 clients—include identity management, intrusion and firewall protection; end-user device and messaging security; and policy development.
   
• IT spend management. By utilizing industry best practices and a robust network of commercial supplier relationships, we help clients lower costs of hardware and software; reduce telecommunications expenses by up to 20 percent; and reduce exposure to software license audit penalties by up to 80 percent.
   
• Cross-functional services. Via cross-functional infrastructure services, Accenture helps clients take optimal advantage of a business-led, service-oriented approach to IT management. For example, Accenture Cloud Enterprise Services facilitate this simplification via automation. Through process automation, key functions for provisioning, monitoring and management are scripted and automated, reducing the need for manual interaction and enabling the platform to react on demand to requests.
   
• Airline Outsourcing Services: Navitaire. Navitaire can help airlines achieve high performance by assuming responsibility for many key processes, including Reservations, Internet and Direct Distribution; Flight Operations and Operations Recovery; and Revenue Accounting.

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