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Sales and Customer Services helps businesses stay focused on their customers with innovative and effective approaches to the front office.
Executives charged with delivering revenues and the customer experience face more challenges than ever as they lead their organizations toward profitable growth.
Accenture Sales & Customer Services delivers a clear value proposition across the front-office C- suite by combining revenue growth and cost/investments optimization.
Our Sales and Customer Services team can help your company acquire, develop and retain more profitable customer relationships through our broad range of capabilities that address every aspect of the customer experience. We help companies improve sales strategies, sales productivity, digital strategies, customer experience management, and customer service operations to increase customer retention and enhance their organization’s economic value.
In the face of profound consumer changes, Accenture Strategy’s annual Global Consumer Pulse Research reveals that rather than playing to win, most companies across industries have been playing “not to lose”.
Accenture’s “Switching Economy” captures these changing nonstop customer dynamics in a new way, defining the revenue potential at play, driven by consumer switching. It’s time for companies to play to win and realize their share of the estimated $6 trillion of global revenue at play.
Accenture Sales and Customer Services is uniquely positioned to help our clients capitalize on new opportunities, while minimizing their risk. We draw upon our strengths to benefit our clients:
Accenture Strategy sets the tone for the customer agenda and is delivered by our growth platforms. This creates “Strategy that’s not just informed by technology but powered by it”.
We have unparalleled depth across industries. We understand our client’s industries and the trends and we use this understanding and global network to bring innovation from across multiple industries from all parts of the world.
Accenture’s breath of digital capabilities helps clients to migrate their businesses into a digital world, while continuing to improve traditional capabilities. This is particularly important as traditional companies find their markets disrupted by new, digitally-led entrants. We can help companies look beyond simply using digital to create greater efficiencies and, instead, use it to drive profitable growth.
Sales Transformation: Accenture’s Sales Transformation team helps sales executives improve sales performance by realigning strategic resources, harnessing sales talent and operating capabilities. We help increase sales revenue and sales productivity, by optimizing and aligning every element of high-performance selling, including sales strategy, sales enablement, workforce management and technology.
Service Transformation: Our Service Transformation team helps organizations enhance customer satisfaction and loyalty while reducing operating costs, by designing and managing a differentiated and optimized customer experience, integrated across the full spectrum of interaction channels.
Pricing Strategy and Profit Optimization: Our suite of road-tested Pricing and Profit Optimization services can help executives increase profitability in addition to revenue growth by building, implementing and sustaining advanced pricing strategies, capabilities and analytics.
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