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Recent research conducted for Accenture and Utility Week revealed that half of the respondents have reached or expect to reach the point in the next 12 months where their regular outgoings exceed their income.
UK households are facing difficult financial times:
Customers are determined to pay their bills on time:
More households intend to cut consumption back in the next year:
More customers plan to seek better payment arrangements from their utility providers in the coming year:
The vast majority of consumers are satisfied with the nature of their bills:
Utilities have an opportunity to help reduce households’ consumption with new products and services. Of those who want more help from utilities to cut their consumption:
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