Skip to Main Content
Access your saved content
Overview | Latest News | Focal Points | Solutions | Insights | Subscribe
Most people interact with government through the delivery and use of public services. They have high expectations—and these are rising all the time. Health care is no exception. In fact, because this is such a vital service, citizens set the bar especially high in this area.
So are governments coming up to the mark? Surveys are routinely carried out to gauge satisfaction levels. But these often fail to deliver truly valuable insights. This is, in large part, because they don’t fully address the complex relationship between individuals and their governments—or the impact of service delivery on these relationships.
Accenture launched its Citizen Experience Study to close this gap. Focused on health and health care, the 2010 findings have now been published. Covering 16 countries worldwide, the research makes sobering reading. Far too frequently, we found that governments are failing to listen to their citizens. And that means they’re failing to resolve the problems that really matter.
Skip Footer Links