Research & Insights: Canada

Business Transformation

• Client Perspective

Corporate Strategy

• Refining Customer Service
• Census On-Line is a Major Step Forward for Canada
• Leadership in Customer Service: Building the Trust—Accenture's Seventh Global Report on Government Service Delivery
• Measuring Government Service Delivery in Canada: Performance Under Pressure
• Health Care’s Information Transformation: Lessons Learned
• Is There a Smarter Way to Approach IT Governance?
• Leadership in Customer Service: New Expectations, New Experiences

Customer Relationship Management

• 2007 Leadership in Customer Service: Delivering on the Promise
• 2005 Leadership in Customer Service Report: New Expectations, New Experiences
• Customer Relationship Management—A Blueprint for Government
• In CRM, Don't Forget the Management

Enterprise Performance Management

• The Route to High Performance: Industrializing the Bank
• Canadian and Global Senior Executives Bullish on Growth Prospects for 2006, Accenture Survey Finds
• Measuring Government Service Delivery in Canada: Performance Under Pressure
• Leadership Trade-offs for High Performance: Making the Next Move in IT
• Maximizing the Value of Public-Sector Shared Services
• Is There a Smarter Way to Approach IT Governance?
• Big Thinkers

Enterprise Solutions

• Achieving High Performance through Improved Security Systems

High Performance Business

• The Route to High Performance: Industrializing the Bank
• Measuring Government Service Delivery in Canada: Performance Under Pressure
• Leadership Trade-offs for High Performance: Making the Next Move in IT
• Maximizing the Value of Public-Sector Shared Services
• Is There a Smarter Way to Approach IT Governance?
• Big Thinkers

Human Resources Management

• Aligning Human Resources and Business: An Overlooked Formula for Success

IT Strategy & Transformation

• Measuring Government Service Delivery in Canada: Performance Under Pressure
• Health Care’s Information Transformation: Lessons Learned
• Is There a Smarter Way to Approach IT Governance?
• Leadership in Customer Service: New Expectations, New Experiences

Knowledge Management

• Achieving High Performance through Improved Security Systems

Other

• Creating The Perfect Playing Field
• Not Left Behind: How Canadian Business Can Compete
• Expectations and Achievement: Empowering Women from Within—Canada Research Results
• New Growth from Enterprise Systems －Canadian Organizations
• New Research Report: The Canadian CIO Agenda Today
• Practical Preparations for the Big Crew Change
• How Workforce Development Impacts Business Results
• Managing the Unknown—Energy in a Fragile World
• Refining: Let the Good Times Roll
• Frontier Markets: Local Workforce as a Strategic Asset for Energy Companies
• The Future of Identity
• Improved Mature Reservoir Management and Brownfield Operations
• High-Performance E&P Organizations
• Keys to the Kingdom
• Services for Government: Canada
• Outsourcing in Government: Transforming Service Delivery While Controlling Costs
• Getting the Most from Outsourcing

Banking

• The Route to High Performance: Industrializing the Bank
• Achieving High Performance through Improved Security Systems

Downstream

• Practical Preparations for the Big Crew Change
• Refining: Let the Good Times Roll

E-government

• Census On-Line is a Major Step Forward for Canada

Energy

• Practical Preparations for the Big Crew Change
• How Workforce Development Impacts Business Results
• Managing the Unknown—Energy in a Fragile World
• Refining: Let the Good Times Roll
• Frontier Markets: Local Workforce as a Strategic Asset for Energy Companies
• Improved Mature Reservoir Management and Brownfield Operations
• High-Performance E&P Organizations
• Big Thinkers

Government

• 2007 Leadership in Customer Service: Delivering on the Promise
• Creating The Perfect Playing Field
• Refining Customer Service
• Census On-Line is a Major Step Forward for Canada
• Leadership in Customer Service: Building the Trust—Accenture's Seventh Global Report on Government Service Delivery
• Measuring Government Service Delivery in Canada: Performance Under Pressure
• 2005 Leadership in Customer Service Report: New Expectations, New Experiences
• Customer Relationship Management—A Blueprint for Government
• Services for Government: Canada
• Client Perspective
• Outsourcing in Government: Transforming Service Delivery While Controlling Costs
• Maximizing the Value of Public-Sector Shared Services
• Leadership in Customer Service: New Expectations, New Experiences

Industrial Equipment

• The Future of Identity

Pharmaceuticals and Medical Products

• Health Care’s Information Transformation: Lessons Learned

Upstream

• How Workforce Development Impacts Business Results
• Frontier Markets: Local Workforce as a Strategic Asset for Energy Companies
• Improved Mature Reservoir Management and Brownfield Operations
• High-Performance E&P Organizations

Cross Industry

• Not Left Behind: How Canadian Business Can Compete
• Expectations and Achievement: Empowering Women from Within—Canada Research Results
• New Growth from Enterprise Systems －Canadian Organizations
• New Research Report: The Canadian CIO Agenda Today
• Canadian and Global Senior Executives Bullish on Growth Prospects for 2006, Accenture Survey Finds
• Leadership Trade-offs for High Performance: Making the Next Move in IT
• Aligning Human Resources and Business: An Overlooked Formula for Success
• Keys to the Kingdom
• In CRM, Don't Forget the Management
• Getting the Most from Outsourcing
• Maximizing the Value of Public-Sector Shared Services
• Is There a Smarter Way to Approach IT Governance?
• Leadership in Customer Service: New Expectations, New Experiences

• 2005 Leadership in Customer Service Report: New Expectations, New Experiences
• 2007 Leadership in Customer Service: Delivering on the Promise
• Achieving High Performance through Improved Security Systems
• Aligning Human Resources and Business: An Overlooked Formula for Success
• Big Thinkers
• Canadian and Global Senior Executives Bullish on Growth Prospects for 2006, Accenture Survey Finds
• Census On-Line is a Major Step Forward for Canada
• Client Perspective
• Creating The Perfect Playing Field
• Customer Relationship Management—A Blueprint for Government
• Expectations and Achievement: Empowering Women from Within—Canada Research Results
• Frontier Markets: Local Workforce as a Strategic Asset for Energy Companies
• Getting the Most from Outsourcing
• Health Care’s Information Transformation: Lessons Learned
• High-Performance E&P Organizations
• How Workforce Development Impacts Business Results
• Improved Mature Reservoir Management and Brownfield Operations
• In CRM, Don't Forget the Management
• Is There a Smarter Way to Approach IT Governance?
• Keys to the Kingdom
• Leadership in Customer Service: Building the Trust—Accenture's Seventh Global Report on Government Service Delivery
• Leadership in Customer Service: New Expectations, New Experiences
• Leadership Trade-offs for High Performance: Making the Next Move in IT
• Managing the Unknown—Energy in a Fragile World
• Maximizing the Value of Public-Sector Shared Services

2007

• 2007 Leadership in Customer Service: Delivering on the Promise
• Creating The Perfect Playing Field
• Not Left Behind: How Canadian Business Can Compete
• Expectations and Achievement: Empowering Women from Within—Canada Research Results
• New Growth from Enterprise Systems －Canadian Organizations

2006

• New Research Report: The Canadian CIO Agenda Today
• Refining Customer Service
• Census On-Line is a Major Step Forward for Canada
• Leadership in Customer Service: Building the Trust—Accenture's Seventh Global Report on Government Service Delivery
• The Route to High Performance: Industrializing the Bank
• Canadian and Global Senior Executives Bullish on Growth Prospects for 2006, Accenture Survey Finds

2005

• Practical Preparations for the Big Crew Change
• How Workforce Development Impacts Business Results
• Managing the Unknown—Energy in a Fragile World
• Refining: Let the Good Times Roll
• Measuring Government Service Delivery in Canada: Performance Under Pressure
• Leadership Trade-offs for High Performance: Making the Next Move in IT
• Frontier Markets: Local Workforce as a Strategic Asset for Energy Companies
• Health Care’s Information Transformation: Lessons Learned
• The Future of Identity
• Improved Mature Reservoir Management and Brownfield Operations
• High-Performance E&P Organizations
• 2005 Leadership in Customer Service Report: New Expectations, New Experiences
• Aligning Human Resources and Business: An Overlooked Formula for Success
• Keys to the Kingdom
• Customer Relationship Management—A Blueprint for Government
• Services for Government: Canada
• Client Perspective
• In CRM, Don't Forget the Management
• Outsourcing in Government: Transforming Service Delivery While Controlling Costs
• Getting the Most from Outsourcing
• Achieving High Performance through Improved Security Systems
• Maximizing the Value of Public-Sector Shared Services
• Is There a Smarter Way to Approach IT Governance?
• Big Thinkers
• Leadership in Customer Service: New Expectations, New Experiences