Workplace Enablement: Services Overview

Businesses need to take advantage of mobility, voice and video collaboration and give workers the ability to share information instantly regardless of time zone, geographic boundary and device. Accenture Workplace Enablement Services helps clients strategically re-engineer the workplace by implementing desktop, messaging and collaboration solutions that create business value.

Clients can take advantage of mobility, voice and video collaboration and give workers the ability to instantly share information regardless of time zone, geographic boundary and device. Benefits include improved business results, increased productivity, reduced cost, improved return on investment and enhanced operational efficiency. We are differentiated by our vendor-agnostic, comprehensive solutions that evolve the workplace and consistent global systems integration capabilities.

Additional benefits include:

• Reduced support staff by up to 35 percent, local desk side support visits up to 50 percent and service desk calls by 30 percent, based on desktop standardization and migration with automated, remote and self-service support options.

• Increased efficiency and speed of highly complex desktop application deployments by as much as 50 percent.

• Improved IT positioning as a business enabler, improved operational efficiency, maximized value from IT investments; Improved enterprise support, managed risks, do more with less, simplified infrastructure management, enhanced regulatory compliance and reduced liability.

• Expanded and newly enabled collaborative capabilities, enhancing productivity and driving business results.

Accenture Differentiation
Today’s evolving workplace technologies present both opportunity and disruption for end users and support organizations. The pace of change can be overwhelming, and understanding which technologies are right for the business and when/how to implement is critical. In addition, balancing the conflicting needs of the end-user community with corporate IT mandates is a constant juggling act. Employees push for increased mobility, personalization and flexibility in the workplace, while corporate IT seeks to control access, standardize processes, and ensure compliance. Accenture brings:

Comprehensive Integrated Solutions
Cohesive end-to-end solutions and services enable clients to create a higher performing workplace.

Complex Deployment Expertise
We have long-term experience implementing large-scale projects across multiple geographies with knowledge of global and local standards.

Industrialized Global Service Delivery
Accenture brings standardized, integrated enterprise class workplace capabilities and processes.

Strategic Relationships
Our clients can leverage our deep relationships with industry-leading and cutting-edge workplace technology providers.

Accenture Workplace Enablement Services help clients strategically optimize and transform their workplace by implementing solutions that employ communication & collaboration and workplace technologies to create business value. We provide more efficient end-to-end management of distributed computing environments, enabling a secure, stable and effective work environment and more productive employees. Our specific services include:

• Workplace Technology
• Communications & Collaboration
• Workplace Outsourcing