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Revolutionizing human services by empowering services and improving lives
The new normal of rising demand and shrinking resources is changing the face of human services. Responding to this environment and achieving high performance means transforming the business of human services—reinventing service delivery with a focus on integration, innovation and outcomes—to help our clients empower services and improve lives by delivering benefits more cost-effectively and efficiently.
The complex human services landscape is being shaped by a number of unprecedented trends that together are placing new demands on agencies:
Accenture combines policy and business insights with innovative technology solutions to help human services agencies—including eligibility and social security agencies, pension organizations and nonprofits—achieve high performance.
For more than 25 years, Accenture has worked with clients across the human services industry, helping them realize high performance and transform challenges into positive results for people. Each day, our professional teams are helping clients to empower services and improve lives by:
Accenture’s broad human services capabilities—from business process services and change management to systems implementation and customer relationship management—cover the gamut of human services functions.
We offer a flexible approach rooted in clients’ unique needs and work collaboratively from strategic planning through implementation and maintenance.
Our comprehensive services help organizations to integrate quality services, maximize resources, modernize technology, create efficiencies, improve customer service and reduce costs. We can help human services agencies empower services and improve lives with services including:
Accenture Benefits Management System
Accenture Capability Assessment Model
Accenture Citizen Self-Service Platform
Accenture Public Service Platform
Customer relationship management
Family-First Human Services
Integrated service delivery
Intelligent Processing and Compliance
Smart Card Security Solutions
Social media for public pension organizations
Delivering Public Service for the Future Homepage
The Accenture Delivering Public Service for the Future homepage offers a wealth of materials that illuminate the path to a better future for public
Delivering Public Service for the Future: Navigating
Read Accenture’s full global report including where governments currently stand with public service delivery, where they need to be—and how they can
Canada Government Profile
Read about the current state of Canada public services and how they can improve public service productivity.
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