Public Services today for stronger communities tomorrow
Facing limited resources, increasingly rapid technology advances and a state of permacrisis, public service organizations who embrace continuous change can have meaningful impact on outcomes for individuals and entire communities.
Public service now
200%
increase in global disruption since 2017
1 in 4
central government workers across OECD countries were aged 55 or over in 2020
36%
of people we surveyed in 10 countries say government agency processes and interactions are intuitive
How to reinvent public service
Cloud and digital platforms
Build a technology infrastructure that evolves to serve changing public needs
Legacy infrastructure cannot keep pace with change. Adopt cloud technology to deliver value faster and future proof public services.
Citizen experience
Design services for people, not agencies
53% of citizens are frustrated with public services. Prioritize secure and personalized services to build community trust and confidence.
Sustainability
Lead the way to more sustainable communities
As policy stewards, public sector has a significant role to create a more sustainable future. Don’t just keep pace, lead the race to net zero.
Talent and Workforce transformation
Build the public service and community workforces of tomorrow
Public sector needs to transform its own work processes, and support businesses and communities. Prioritize upskilling, restructure work and navigate economic shifts to build an inclusive and resilient future.
Back Office Transformation
Improve efficiency with an intelligent back office
With budgetary constraints and limited resources, public service organizations need to transform the back office. Take a holistic approach to people, processes and technology to boost performance.
Security
Boost cybersecurity to protect data and build public trust
Public service organizations manage sensitive data and are at risk of targeted cyberattacks. Adopt strong cybersecurity measures to prevent threats and maintain public trust.
Data and Artificial Intelligence
Elevate public services with data and AI solutions
Integrate data and AI to boost decision-making, streamline operations and to better serve the communities.
Segments we support
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RevenueRevenue
Ensure efficient, fair tax and revenue enforcement and collection.
What’s trending in public service
Awards and recognition
Our leaders
Anita Puri
Managing Director – Public Service, Global Lead
Dan Boxwell
Managing Director – Public Service, North America Lead
Hibiki Mizuta
Senior Managing Director – Public Service, Growth Markets Lead
Dan Sheils
Managing Director – Public Service, EMEA Lead