CSPs can distinguish themselves from cloud giants, primarily if they focus on segments, use cases requiring complex and mission-critical “Connectivity + Cloud” QoS, and power local end-to-end operations.
It is also possible for CSPs to become ecosystem-driven and form meaningful alliances with a bottom-up model to onboard and expose internal and third parties’ capabilities. Plus, enabling a top-down approach to cooperate with business integrators and vertical industry partners.
CSPs can transform their “B2C connectivity culture” and grow in skills, operating models, processes, and technology through a clearly defined strategy. They must build a new platform, not only in terms of technology capabilities but also as enablers of new ways to co-create and innovate at scale.
This roadmap can be a starting point for a structured B2B transformation approach. Still, each CSP should consider the right way to tackle any new opportunity based on their unique capabilities and ecosystem perspective.