Public Service and Government: Services Overview

Governing for the future demands transformation by public service organizations in mature and emerging markets. Achieving high performance means reinventing public service delivery—across defense, public safety, justice, human services, public health, revenue and postal agencies—so our clients can tailor the best of the private sector to reduce costs, improve services, drive new insights and unleash technology to deliver public service that meets future needs and demands.

While every agency’s circumstances are unique, many public service organizations face some common challenges, which include:

• Doing better with less in an environment of reduced resources and heightened expectations for outcomes.
  
  
• Modernizing and improving service delivery to meet expectations of citizens, businesses and other governments.
  
  
• Aligning agency operations with the new normal economic reality that is changing how people live, work and govern in countries around the world.
  
  
• Taking full advantage of the next wave of digital technologies and their potential to redefine government service models.
  
  
• Turning data into insight and improving compliance and stakeholder relationships.
  
  
• Making the most of emerging technologies like cloud computing and aligning them to produce outcomes in the government environment.
  
  

With relationships with public service organizations at all levels of government and around the world, Accenture provides a unique perspective and brings broad resources to our work with government clients.

We offer our public service clients the best of both worlds. We understand the unique nature of the public service environment, and our private sector know-how means that we can bring the best commercial approaches to help government transform how it works and serves its constituents.

Our professionals team with government clients on a wide range of initiatives—from large-scale transformational programs to process redesign initiatives that refresh day-to-day activities. We pride ourselves on our unique ability to bring business and mission understanding to technology implementations; our track record of on-time and on-budget delivery; and our alliances with global technology leaders.

Whether it is helping human services agencies put families first or working with the defense community to support warfighter needs, our public service work reflects a deep commitment to help our clients deliver public service for the future.

Accenture collaborates with public service organizations of all areas of focus to deliver flexible solutions by applying our leading capabilities to clients’ challenges, helping them to achieve high performance.

We offer our public service clients a range of management consulting, technology and managed services to help them meet their goals. Our services reflect both our broad understanding of government environments, and industry-specific knowledge gleaned from years working successfully with clients in customs, postal, revenue, human services, defense, border management and public safety.

Our work with clients begins with understanding their unique challenges and mapping our proven services and solutions to their specific needs. By bringing our insights and services to the public service environment, we provide comprehensive, actionable solutions that support next-generation enterprises with services that streamline operations, reduce costs and improve services.

Accenture’s innovative services open opportunities to help our clients the deliver public service for the future in these areas:

Health
Border & Identity Management
Defense
Public Safety
Human Services
Social Security
Pensions
Customs
Postal
Revenue