Postal: Services Overview

Rethinking postal operations and transforming services and customer experiences

The postal industry is reshaping the business of delivering the mail in response to a challenging environment. Postal organisations seeking high performance are focusing on the customer experience and using product or geographical diversification to reduce their dependence on the declining mail market to expand into higher growth, higher profitability and more commercially sustainable business such as digital posts.

Facing tough challenges—from declining revenues and resources to new sources of competition—posts are looking toward approaches and solutions to:

• Increase revenue sources.
  
  
• Provide better, more consistent customer experiences.
  
  
• Dramatically lower costs.
  
  
• Provide higher-quality products and services.
  
  
• Understand and respond to customers’ needs with more effective customer relationship management.
  
  
• Streamline supply chain management.
  
  
• Improve core operations and services.
  
  
• Explore the benefits of predictive analytics.
  
  
• Align information technology with mission and business imperatives.
  
  
• Improve operational efficiencies.
  
  
• Optimise pricing and profitability.

Accenture works with postal organisations worldwide and our systems help deliver over 50 percent of the world’s mail.

Through our research programmes and client experiences, we understand the challenges the postal industry faces and can assist with establishing innovative revenue sources that capitalise on previous technology investments while driving access to the right channels, for the right customers, at the right time. We work with clients to help them to:

• Diversify services to improve profitability in an ever-changing economic climate.
  
  
• Simplify operations using a tried and tested approach.
  
  
• Focus on the customer by anticipating and exceeding their needs.
  
  
• Leverage digital channels to improve services and reduce costs.
  
  
• Streamline postal supply chains and improve retail operations.

Throughout the world, Accenture has helped postal operators to increase operational efficiency and improve customer relationship management. We have helped leading postal operators to uncover, employ and exploit a few basic building blocks to achieve their success.

Accenture collaborates with postal operators to deliver flexible solutions by applying our leading capabilities to clients’ challenges, helping them to achieve high performance.

We offer postal organisations a range of management consulting, technology and managed services to help them meet their goals. Our services reflect both our broad understanding of government environments, and industry-specific knowledge gleaned from years working successfully with postal organisations throughout the world.

Our work with postal clients begins with understanding their unique challenges and mapping our proven services and solutions to their specific needs. By bringing our insights and services to today’s postal operations, we provide comprehensive, actionable solutions that support the next-generation postal enterprise with services that streamline operations, reduce costs and improve services. Accenture’s innovative services meet the needs of postal operators and open opportunities to help them deliver public service for the future:

Accenture Adds Digital Mail to Postal Portfolio
Accenture High Performance Postal Industry Process Model
Customer Relationship Management
Intelligent Processing and Compliance
Supply Chain Management for Postal Agencies