Business Process Outsourcing (BPO): Services Overview

A new generation of BPO is here, and Accenture is leading the way. Accenture offers comprehensive BPO services whose success is rooted in deep experience and knowledge of our clients’ business and industry. We collaborate to help clients define a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more.

Whatever your business goal, we make it work, with you and for you, bringing a passion for reliability, value and performance. We apply extensive analytics capabilities—using our industry acumen, the data we manage for clients and our knowledge of your organization to improve your operational engine. By uncovering hidden insights, we generate innovations that result in business growth.

Accenture BPO’s industrialized delivery capabilities—backed by our unparalleled Global Delivery Network located across 50 countries—enable us to deliver consistently high levels of performance, at the scale you need. Accenture is a steward of the BPO industry, making a real difference to the way our clients operate globally, every day. Our services touch the lives of millions.

Team with a market leader in BPO to achieve high performance. Accenture is a:

• Market maker. With more than two decades of BPO experience, Accenture is a steward of the industry; we signed one of the first finance and accounting BPO deals in the early 1990s and we continue to be at the forefront of the evolving BPO market.

• Acknowledged leader. For five years in a row, the International Association of Outsourcing Professionals (IAOP) has named Accenture the No. 1 global outsourcing service provider.

• Award winner. Recent awards include Best Financial Services Award with Deutsche Bank (2012); Best Global Services Award with Carillion & Best Business Transformation Award (2011); and Global Excellence Award for Innovation in Outsourcing with Microsoft (2011).

• Strategic partner. A client-focused culture characterized by strong and enduring relationships with more than 400 of the world’s leading companies.

• Industry specialist. Provide deep knowledge and experience across all industry groups and a suite of industry-specific BPO services.

• Integrated capabilities. Consulting and technology experience and strong alliances with technology suppliers, combined with application and infrastructure outsourcing experience.

• Analytic insight. Apply analytics and deep industry knowledge to create new business opportunities for our clients.

• World-class delivery. More than 44,000 people across 50 locations within our Accenture Global Delivery Network—world-class delivery at scale.

• Global complexity specialist. Serve complex, global organizations and proven experience managing post-merger integrations.

• Operational excellence. Relentless focus on industrialization, quality and continuous improvement, with large investments in proprietary technology, innovations, tools and patents.

• Innovator and thought leader. Having identified the characteristics of high-performance BPO, we understand how to help clients achieve it.

• Exceptional people. Our BPO team includes diverse professional skills.

Accenture offers comprehensive BPO services across multiple business functions and processes—finance and accounting, procurement, marketing, supply chain, HR and learning. We also offer BPO services specific to the unique needs of particular industries such as telecommunications networks, credit services, healthcare, utilities, pharmaceuticals and more.

We focus on the following five dimensions:

• Producing measurable business outcomes like improved financial performance, better employee retention, customer acquisition, and increased sales—in addition to cost efficiencies.

• A comprehensive approach that looks at your business in its entirety, beyond any single function or project.

• Ongoing, analytics-based insights driven by our deep industry and functional experience.

• A commitment to teaming and collaboration, and a partnership mindset that results in increased value for our clients over the long term.

• The ability to support complex, transformational change for your organization.

Our services include:

Cross-Industry BPO Services

• Finance and Accounting BPO
• Human Resources BPO
• Learning BPO 
• Procurement BPO
• Supply Chain BPO

Industry-specific Services

• Credit Services BPO 
• Health Administration BPO
• Industry-specific BPO 
• Insurance BPO
• Network BPO 
• Pharmaceutical BPO
• Utilities BPO

Bundled Outsourcing Services

• Bundled Outsourcing