Accenture Communications Solutions

As the communications industry evolves and new, converged competitors enter the value chain, communications service providers face increasing challenges to connect with the digital consumer, drive revenue, quickly develop and launch innovative products and services, and effectively manage costs and risk.

Accenture provides communications industry consulting services that enable our clients to respond to key industry challenges, providing significant opportunities to improve customer loyalty, growth and profitability, and, in turn, market share and marketplace differentiation.

With leading service offerings to address each of the major industry challenges, Accenture helps communications service providers to:

• Strengthen customer relationships through differentiated and consistent client experiences that deliver what was promised and provide flexible billing
  
  
• Enable next-generation digital monetization models and rapidly respond and harness the digital ecosystem to better market, sell and serve
  
  
• Maximize innovation and research, optimise investments and improve quality and cost management
  
  
• Accelerate the development of products and services to grow revenue
  
  
• Rapidly build out new network infrastructure, while decreasing capital and operational cost
  
  
• Implement operating models that provide the flexibility required to respond to new market opportunities
  
  
• Enhance the cost structure for supply chain and back-office functions such as Finance and HR

Accenture’s solutions and assets are built upon a foundation of leading practices that help reduce risk and jump-start the delivery of profitable services. The benefits to our clients are increased growth, improved operations and enhanced performance.

Learn more about Accenture’s services, research and client successes for the communications industry.

Capabilities
Accenture’s communications practice serves many of the leading communications service providers including wireline, wireless, Internet service providers and cable companies. Providing end-to-end solutions is a key differentiator of our communications industry consulting capabilities.

People and Assets
The combination of our deep experience in communications industry consulting, our Centers of Excellence, the Accenture Global Delivery Network, and our network of communications industry experts ensure we bring the right solution and people to a client challenge. Our communication industry professionals are on top of changing industry dynamics to help our clients determine the best business solutions.

Forward-thinking Abilities
With our help, communications service providers can deepen connections with consumers, assess the market direction and identify key opportunities for future growth. Leveraging across Accenture, our vast and extensive services help clients rapidly incorporate the latest trends in consumer behavior and developments in Mobility services, such as M2M, cloud-based services, and social media.

Experience
Accenture holds a leadership position in communications industry consulting, having:

• More than 20 years of experience in networks, serving many of the global FORTUNE^® 500.
  
  
• Worked on network transformation with many of the top 100 global communications service providers.
  
  
• The backing of global resources and industry research to lower cost, improve performance and deliver innovation.
  
  
• A record of helping to reduce operational expenses and grow revenues.

In fact, Accenture’s clients include 19 of the top 20 communications industry companies globally and 40 of the 50 largest communications industry companies globally.

Built on a foundation of leading practices to reduce risk and jump-start the delivery of profitable services, Accenture provides business and technology offerings that can help communications service providers unlock profitable growth, improve operations and achieve high performance.

Driving high performance through innovation and competitive differentiation, we deliver the following spectrum of market-tested communications industry consulting solutions and services:

Accenture Customer Operations Services
Helps optimise all customer interactions from marketing, sales, complex solutions selling, and support. These services transform customer relationships, the sales force, indirect channel partnerships and joint initiatives to improve the customer experience, and enhance customer loyalty and satisfaction, while lowering the cost to serve.

Accenture Network Services
Helps clients innovate and transform how they plan, build, launch and operate their network and service platforms to streamline operations, minimize time to market, and reduce costs.

Accenture Digital Services
Offers convergent solutions that enable the entire value chain associated with the packaging, distribution and monetization of digital content, while offering enhanced consumer interaction.

Accenture Enterprise Services
Provides consulting, business process outsourcing, technology and enterprise resource planning services for end-to-end global operations. These services drive world-class cost management, create efficient new business models, and improve supply chain, finance and HR performance.

Accenture Product Development Services
Accenture Product Lifecycle Services helps improve innovation and product development performance, from idea to retirement, providing greater efficiency, cost reduction and return on R&D investment; and driving improved profitability and higher quality.