Utility companies around the world are looking for ways to respond to industry and market changes, while addressing the evolving needs of their customers. In response, new business models and technologies are emerging for power generation, transmission and distribution, retail and customer operations.
These innovations, however, create a number of challenges. Common issues include:
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Financial constraints. Economic uncertainties in the global markets combined with volatile commodity prices are putting pressure on margins and profitability.
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Rising consumer expectations. Meeting consumer needs is challenging for utilities that are not evolving at the same pace as consumer expectations.
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Environmental and regulatory pressure. The push toward a low-carbon economy and environmental conservation is profoundly affecting how utilities operate but also the products and services they offer.
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Lack of scale. Because they are location-specific, utilities can battle to achieve scale and thus have fewer resources to invest in infrastructure in technology, and fewer levers to reduce costs while improving service and customer satisfaction.
Accenture Utilities Business Process Outsourcing (BPO) Services delivers cost-effective outsourcing for front-and back-office functions. With an emphasis on end-to-end solutions, Accenture helps utilities address today’s immediate needs and position for high performance over the long term.