"It's not just a good claims system, it's also a business system that analyses everything we do. It's made us look internally at our workflows and given us the ability to report better, aligning different trending analyses of data, which helps the business units become more competitive. That's a huge advantage of the system. What's more, we're under budget and on schedule, and I don't think we'd be there without Accenture."
Paul Tuhy, Executive Vice President and Global Head of Claims, XL Group
At a glance:
- Supports the full range of Property and Casualty lines of business and claims types
- Is employed by the world's leading insurers, including one client reporting 32,000 users
- Manages more than 40 million claims a year
- Is licensed in 26 countries
- Is used by more than 65,000 claims professionals worldwide
- Is a leading claims management software rated "strong positive" by Gartner and winner of two XCelent awards by Celent
A comprehensive approach to claims optimization results in a claims function characterized by:
- Premier customer service
- A data-driven claims life cycle
- Lower settlement costs and an improvement in claims outcomes
- A lower unit cost per claim
- Reduced IT costs
- Reinvention of the role of the claims professional
- The creation and fostering of an outcomes-focused culture
- Greater control by the business over processes and content through user configuration consoles