Participants will investigate topics like:
- Integrating channel strategies to enable growth in target customer segments through relevant, personalized experiences.
- Innovating talent strategies that drive high performance of agents, including strategies for selection, training and development.
- Expanding market focus by aligning distribution and product offers to target key growth markets, such as millennial and multicultural segments.
- Addressing customer loyalty, building trust, and developing deeper and more profitable relationships.
For more information or to book an Innovation Center workshop, please e-mail us or speak with your Accenture executive.
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