Our Human Capital Strategy

At the core of our business are the skills, abilities and knowledge of our people—our human capital. The source of our competitive differentiation both today and in the future, our people enable us to meet current business needs and position ourselves for ongoing market competitiveness and growth.

Our multi-year Human Capital Strategy paints a comprehensive picture of what our talent, leadership, culture and operating model will look like in the future. To ensure that we have the right capabilities in the right places to support the needs of our clients, our Human Capital Strategy focuses on creating a talent advantage by accelerating leadership development and evolving our culture to meet the demands of an increasingly complex marketplace.

In the last two years we have made progress toward this goal. Highlights from 2010-2011 include:

• Defining our talent-management and leadership-development needs—in terms of both size and geography—for the next three to five years.
• Accelerating our leadership-development practices in our priority emerging markets, enabling us to significantly increase our leadership capacity.
• Continuing to enhance talent-management practices so they apply across generations.