Stakeholder Engagement

Fostering a dialogue with key stakeholders is an important part of our reporting process. In our last Corporate Citizenship Report we committed to further formalizing our stakeholder engagement process, and we have taken a number of steps to do so. We engaged internal and external stakeholders in discussions regarding our journey, our progress and our performance in an effort to improve our reporting.

In 2011 we conducted a series of in-depth interviews with clients and nonprofits, focus groups with employees and recruits, and a survey of senior leadership. This process provided valuable information and insight to focus this report, and the results are summarized in our Reporting Prioritization chart.

We also conducted a one-year analysis of RFPs from our clients and prospective clients, as well as a detailed review of our submissions to sustainability rating agencies, to assess how our efforts align with key stakeholder priorities.

Prior to publication in early 2012, we engaged a multi-stakeholder panel, including representatives from commercial and nonprofit clients, to review a detailed outline of this report. This discussion was helpful in validating our reporting prioritization and in sharing feedback about the goals and metrics we have established and on which we report.

Additionally, through channels such as client satisfaction surveys and a global employee survey, we solicit feedback throughout the year to stay abreast of stakeholder expectations. In fact, the vast majority of our employees tell us that they expect Accenture to be a committed corporate citizen, and our clients regularly ask for information about our initiatives in this area.