PDF Help Customer Service and Support
Achieving High Performance Through Superior Customer Service and Support (PDF, 143KB)
Recent research reveals which customer service and support practices technology consumers value most and what leading companies are doing now to seize the opportunity. Maximizing the Impact of Warranty Management (PDF, 253KB)
New warranty management processes can save dramatic costs. A typical company could mine more than $90 million in annual savings through more effective warranty management.
Fulfillment Operations
Fulfillment Excellence in Today's China (PDF, 1.57MB)
Investors in China must consider the effect of local conditions on the supply chain. This report analyzes the impact of China's entry into the WTO on distribution and logistics.
Manufacturing & Design
Mastering Manufacturing Innovation: How Companies Defferentiate to Achieve High Performance (PDF, 1.96MB)
A global survey discussing how design and manufacturing companies can successfully manage the "innovation challenge." Evaluates how these companies can achieve high performance.
The Case for Product Life Cycle Management (PDF, 129KB)
Companies are struggling to introduce products to market more quickly while countering low new-product success rates. They need to employ product life cycle management technologies.
Order Management and Fulfillment
Order Management: Crying Out for a New Model (PDF, 616KB)
Companies that invest in new component parts for their order management process don’t realize that by strengthening the parts, they may be weakening the whole. And thus avoiding the real problem.
Global Trade: Are High Tech Manufacturers' Supply Chains Up To The Challenge? (PDF, 305KB)
Cross-border trade can help you ramp up new markets, expand strategic sourcing and generate higher margins. Global trade efficiencies are especially crucial for cyclical industries such as high tech.
Outsourcing
Choosing an Application Outsourcing Provider: A Guide for Electronics and High Technology Companies
We analyze the key qualities electronics and high technology companies should look for in an application outsourcing provider.
Maximizing the Value of a Global Workforce (PDF, 976KB)
As organizations extend and supplement their workforce with global talent, they should begin with the end in mind and plan strategically using a global capability framework.
Product Innovation
The Embedded Software Industry: Challenges and Successes (PDF, 1.55MB)
Embedded software is playing an increasingly important role in the high tech industry—but this raises significant challenges for traditional hardware companies seeking to achieve high performance.
Product Cost Management: Optimizing Product Differentiation and Life Cycle Costs (PDF, 1.07MB)
Stronger product cost management capabilities can mean the difference between new offerings that fail in the market and those that are highly profitable and contribute the pursuit of market leadership. The Innovation Dilemma: How to Achieve High Performance Superior R&D (PDF, 671KB)
Accenture research explores the risks and challenges of improving product development, and examines the strategies used by leading firms to improve their performance in this crucial endeavor.
Radio Frequency Identification
Radio Frequency Identification for Consumer Technology Companies (PDF, 380KB)
Technology companies must consider how radio frequency identification (RFID) can enable better business processes and strategies. RFID is part of high-value, game-changing applications and capabilities.
Sales and Marketing
Experiencing the Brand; Branding the Experience (PDF,532KB)
Successful brand leaders share insight into customer preference, product delivery, data warehouse and employees. Make your customers more loyal and create a stronger brand and a healthier balance sheet.
Accenture Solutions for Serving the Small and Medium Business (SMB) Segment
Our survey of leading global enterprise software, computer and peripheral and communications companies allows you to compare your capabilities and priorities against those leading companies instantly. High Performance Delivered: Accenture’s Sales Effectiveness Approach (PDF, 373KB)
Emphasizing the top line and revenue generation puts more pressure on the sales organization to deliver. But in today’s marketplace, are sales professionals equipped with the right capabilities? Harnessing the Power of Incentive Compensation Management (PDF, 98.4KB)
Put better incentive management capabilities on your radar screen. Taking a holistic approach to incentive management that puts the right sales behaviors in line with overall strategy can mean huge returns. Leading Practices in Solution Sales: An Overview of Accenture Research and Insights (PDF, 235KB)
Accenture has identified industry-leading practices that can help companies achieve high performance by developing the capability to sell solutions that meet their clients' most important value propositions.
Sourcing & Procurement
Global Sourcing for High Performance: Leading Practices and the Emerging Role of International Organizations in China (PDF, 922KB)
Accenture studies supply chain executives’ practices and challenges to help improve procurement organizations. We have ample advice for sourcing and procurement managers.
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