The Mobile Field Service solution from Accenture can help you maintain your distributed assets, or manage complex construction projects by improving communication with field service teams. With the Mobile Field Service offering, field agents using a variety of hand-held devices, including ruggedized devices for heavy-duty work situations, can:
- Receive real-time work orders with rich information from all enterprise systems.
- Receive "clippings" of GIS data for the area appropriate to each work order.
- Capture any asset or job completion (e.g., timesheets) data with configurable templates, including in-field data validation.
- Send and receive graphical attachments to work orders, including schematics, maps or digital images.
- Provide office with real-time status of each crew and each job.
- Access corporate intranet materials for operations procedures, health and safety material, manuals and enterprise news.
The Mobile Field Services solution, particularly the real-time work management capabilities, is equally useful for centralized staff. Functionality includes:
- Advanced data searching capabilities, with search criteria to easily locate and match suitable crews and work.
- Integration with state-of-the-art scheduling packages for advanced, algorithm-based auto scheduling.
- Appointment booking and slot-based appointment management.
- Crew data management, including technician skills, shift patterns and availability.
- The ability to generate new work notifications.
- Real-time alert notification and management (e.g., crew is over- or under-loaded, appointment is in jeopardy, health and safety of crew may be threatened).
- Real-time status updates on all crews and work.
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