Built using Siebel’s market-leading relationship management technology,
our Immigration Solution is a robust combination of best practices and business integration technology that delivers immediate benefit to every stakeholder in your immigration model. The Immigration Case Management Solution presents a
complete customer profile, including customer contacts, customer activities,
relationships, submitted applications, scheduled activities and customer
requests.
In a climate where you face a persistent tug-of-war—balancing the need
for cultural diversity and economic growth with the increasingly urgent mandate
to protect the security of your country—effective immigration management is
paramount.
The Accenture Immigration Case Management Solution can deliver improved
operating efficiencies through automated workflow, improved collaboration on
cases and comprehensive customer profiling—which helps improve customer
service, pinpoint suspicious behavior, and identify overstay cases. In
addition, the Accenture Immigration Case Management Solution improves service delivery and intelligence by streamlining the process of identifying fraudulent
activities. The Accenture solution also: - Enables multi-channel, multi-organization support for integrated case capture and management.
- Manages cases in both single case worker and team-based
environments.
- Provides support for the phasing of complex, multi-stage case processes.
- Supports multiple case types with views that can be
customized to your specific requirements.
- Associates individuals, organizations and other cases to a case file, with integrated document management and imaging.
- Integrates with biometric scanning devices, travel document readers and computer telephony software, enabling process automation and workflow.
The pre-configured Immigration Case Management Solution is tightly
integrated with the Accenture eGovernment
Accelerator, allowing for the rapid deployment of online transaction
processing that includes back-office fulfillment and CRM. Accenture's
immigration solution, our globally recognized and proven relationship with Siebel Systems, and our experience in the immigration sector combine to help
you improve customer service, increase border security, and expand international commerce.
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