  Accenture, working together with Microsoft and Avanade, their joint
venture company, developed Field Force Enablement, a hosted service that
delivers real-time Web-based applications to mobile devices of both office and
field personnel.
In many industries, field operations are one of the last untapped sources
of value for cost reductions and productivity improvements. The reason: most
field workers cannot currently benefit from companies' investments in
office-based IT systems like Work/Asset Management Systems (WAMS), Customer
Systems (CRM /CIS), and Geographic Information Systems (GIS).
Without access to the information held in these systems, field workers
and the business they support often face needless challenges, including:
- Poor coordination and communication with the field;
- Inefficient scheduling of work, and
- Asset data issues.
Traditional mobile field work management (FWM) systems have not addressed
all of these issues. Another downside is that the FWM systems have required
high capital expense, have relied on proprietary software and technology, and
have been poorly integrated with back office systems.
Accenture has undertaken some of the world's largest, most advanced
mobile field work management projects. The experience has given Accenture an
unparalleled understanding of the business benefits case, particularly in the
specialized areas of telecommunications and utilities. Field Force Enablement
was developed based on our experience and industry expertise. It is a hosted
service that delivers real-time Web-based applications to mobile devices of
both office and field personnel.
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Accenture Field Force Enablement can help utility companies make their field forces much more productive and is based on decades of experience. Next: Why Accenture |