European Bank: Electronic Banking Service Reengineering

Accenture helped a large European bank reengineer its retail electronic banking services improving business performance. The reengineered services delivered lower costs and expanded market via the Internet with a flexible modular solution that meets internal security requirements, gives consumers direct access to services and prepares the bank for future market growth and technology change.

Expanding Banking Services Through the Internet

A large European bank wanted to lower costs and expand its market via Internet banking. To gain consumer acceptance of its Internet banking strategy, the bank wanted to build customer confidence in Web-based financial transactions. It also wanted a system that was easy to use. The fast-paced technology demands of multiple banking channels serving a market growing by 2,000 new customers a month added greater complexity.

Accenture teamed with the bank to reengineer its electronic retail banking services for the Internet.

• Architected and implemented a security solution that accounted for both internal and external threats.
  
  
• Developed security policies and procedures to mitigate threats in multiple computing environments.
  
  
• Secured new applications and processes as technology changed during the project.

Result: A flexible modular solution that meets internal security requirements, gives consumers direct access to services and prepares the bank for future market growth and technology change.

Value Added: Faster, secure 24-hour banking services.