Faced with the pressure of doing more with less, IT executives are turning to Accenture to help them optimize their IT service desks. As information technology establishes itself as the key enabler of the organization’s drive to attain high performance, an optimized IT service desk is becoming a strategic imperative. At the same time, IT executives are faced with unremitting pressure to cut costs. Accenture has helped numerous clients improve their IT service desk function using the IT Infrastructure Library® (ITIL) framework and the following simple, five-step optimization process:
- Consolidating service.
- Providing pre-emptive service.
- Migrating to self service.
- Enhancing assisted service.
- Measuring service delivery.
The ITIL framework and application of the five-step process can support organizations in their quest for high performance by:
- Cutting costs.
- Accomplishing more in less time with fewer resources.
Download the Accenture IT Service Desk Optimization brochure to find out how Accenture can help your organization do more with less as part of a strategy to achieve high performance. Find out more about Accenture’s ITIL Value Assessment service. |