In an economic downturn many companies freeze total IT spending or mandate cost reduction programs that eliminate the initiatives on which future growth depends. Recent Accenture research suggests that this indiscriminate approach to budget cutting almost always results in higher spending down the line; IT capabilities and productivity deteriorate and IT maintenance costs rise as supporting aging applications and technologies becomes more costly. Conversely, in the race to achieve competitive advantage during boom times, IT spending sometimes grows unchecked, without the discipline that value driven investment planning requires. This approach can prove just as costly to business performance as sweeping IT cost reduction programs. Next: Why Accenture |