Client
A European Bank
Project
Electronic Banking Service Reengineering
Shorcut to
Business Challenge
How Accenture Helped
Value
Delivered Executive Summary
Accenture helped a large European bank reengineer its
retail electronic banking services improving business performance. The
reengineered services delivered lower costs and expanded market via the
Internet with a flexible modular solution that meets internal security
requirements, gives consumers direct access to services and prepares the bank
for future market growth and technology change.
Expanding Banking Services Through the
Internet Business Challenge
A large European bank wanted to lower costs and
expand its market via Internet banking. To gain consumer acceptance of its
Internet banking strategy, the bank wanted to build customer confidence in
Web-based financial transactions. It also wanted a system that was easy to use.
The fast-paced technology demands of multiple banking channels serving a market
growing by 2,000 new customers a month added greater complexity.
How Accenture
Helped
Accenture teamed with the bank to reengineer its
electronic retail banking services for the Internet.
- Architected and implemented a security solution that
accounted for both internal and external threats.
- Developed security policies and procedures to mitigate
threats in multiple computing environments.
- Secured new applications and processes as technology changed
during the project.
Result: A flexible modular solution that meets internal
security requirements, gives consumers direct access to services and prepares
the bank for future market growth and technology change.
Value
Delivered
Value Added: Faster, secure 24-hour banking
services.
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