Global Delivery and Sourcing Overview

The Accenture Global Delivery Model allows us to support a single client from one or multiple locations, whether their needs are services onshore, nearshore or offshore. With one approach, we effectively standardize IT and business processes for achieving high performance.

Accenture research shows that industrialization is one of the five key capabilities needed to achieve the mastery of IT and business processes that are essential to high performance. Many leading organizations are using industrialization principles to achieve what seems to be impossible: reducing costs while enhancing business performance.

Manufacturers in the early 20th century pioneered the move from the craft shop to the factory floor to lower costs, standardize quality and increase production. With manufacturing now a global endeavor, each segment of the process can be fulfilled wherever the right skills at the best price can be obtained. Now the same principles of industrialization and globalization are transforming information technology and the business processes that it enables.

However, multisite delivery environments are complex and hard to manage. The Accenture Global Delivery Model makes it simple for clients to use global sourcing and delivery effectively to reduce costs and improve performance. It is based on three key elements:

• Accenture Delivery Suite: The proven, standard framework for building and delivering reliable solutions and services.
  
  
• Accenture Global Delivery Network: More than 50 facilities around the globe, unified by the common processes and industry standards embodied in the Accenture Delivery Suite and other proven, repeatable quality metrics.
  
  
• Accenture's Global Sourcing Professionals: More than 83,000 skilled professionals power the Accenture Global Delivery Network, and in turn collaborate with the broader Accenture community of more than 186,000 people in 52 countries.

Client Successes:

• Canadian Satellite Radio: Customer Relationship Management Outsourcing
• Citizens Financial Group: Human Resource Management
• Global Pharmaceutical Company leverages Accenture's outsourcing expertise across the globe

The Accenture Global Delivery Model delivers business value through the right combination of cost reduction, skilled professionals, proven processes and the creation of efficiencies.

The Accenture Global Delivery Model assembles global multidisciplinary teams of experienced professionals to deliver systems integration, technology and outsourcing services at scale and at a consistent standard of quality. We translate our unparalleled body of knowledge—garnered from more than 186,000 people working in all areas of business and technology across every industry—into time-tested methods, tools and architectures. Defined and supported through the Accenture Delivery Suite, this accumulated experience constitutes the common language spoken throughout Accenture.

This approach opens up new options for organizations needing to fuel growth while reducing costs. Clients can:

• Draw upon resources from around the globe to speed time-to-market and lower costs.
  
  
• Benefit from economies of scale and distributed workloads as they outsource critical business or IT functions.
  
  
• Reduce business risk and enhance value by leveraging industry best practices embedded in Accenture's standardized methods, tools and architectures.

Accenture's proven framework allows clients to take advantage of a full range of consulting, technology and outsourcing services sourced wherever in the world it makes best sense for them. Our delivery centers offer:

• Idustry-specific Services: Accenture provides range of industry-specific solutions from locations around the globe.
  
  
• Outsourcing Services: Accenture can manage and deliver services from anywhere in the world to enhance business performance.
  
  
• Systems Integration and Technology Services: Accenture can harness global, regional and local resources to help information technology deliver more value to the business.

The Accenture Global Delivery Network has more than 50 core facilities located strategically across the Americas, Europe, Africa and Asia Pacific.

A similar number of client- and/or industry-specific delivery centers are also used as required. Below is a sampling of our core delivery centers:

• Argentina
• Brazil
• Canada
• China
• Czech Republic
• France
• India
• Italy
• Latvia
• Mauritius
• Mexico
• Morocco
• The Netherlands
• The Philippines
• Poland
• Romania
• Slovakia
• Spain
• United Kingdom
• United States

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