Business Process Outsourcing Services: Overview

Business process outsourcing (BPO) is quickly emerging as a key to becoming a high-performing organization. Accenture pioneered the BPO market 14 years ago and is intent on continuing to lead the BPO market evolution.

If you're thinking about a BPO solution, chances are you have one or more of the following needs:

• You want to improve performance while increasing profitability.
• You're looking to transform the way your business works.
• You want to achieve rapid, sustainable improvements in enterprise-level performance.
• You're seeking to drive costs down while increasing scale and efficiencies.

Our BPO services will help you focus on your distinctive capabilities, giving you access to best-in-class skills to:

• Reduce your operating costs.
• And improve your business results.

We provide our clients the full array of business process services underpinned by operational excellence and cost effectiveness.

Business process outsourcing with Accenture helps organizations become high-performance businesses and governments. These organizations consistently exceed their peers by quantifiable standards and through economic cycles as well as new generations of leadership.

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We offer the broadest range of BPO services in the world. Our innovations can help transform your business and help you achieve high performance.

Our BPO units provide function-specific and/or industry-specific services to multiple clients through standard operating models. Our approach ensures a smooth start-up and a quick return on your investment—from planning to mobilization to operational excellence.

Why should you choose us for your BPO needs?

• We focus on delivering business value by lowering costs, augmenting staff or providing high-end work.
  
  
• We offer end-to-end service from the right professionals with the right skills for each task. They work as a team using proven, patented Accenture methods.
  
  
• Our industry acumen, working capabilities, alliances, global resources and technology allow us to deliver competitively priced, high-quality services. The result: tangible improvements in business performance.
  
  
• We work seamlessly with our clients, regardless of location. We have distilled our collective experience into a set of methods, tools and architectures. This has created common parameters allowing our global teams to deliver consistent, high-quality solutions.

Cross-Industry BPO Services

Customer Contact BPO
Finance & Accounting BPO
HR BPO
Learning BPO
Middle Market BPO
Sourcing and Procurement BPO

Industry-Specific and Custom BPO Services

Custom BPO
Health Administration BPO
Insurance BPO
Navitaire (Airline)
Pharmaceutical BPO
Utilities BPO

Bundled Outsourcing Services

Bundled Outsourcing
Increasingly clients are seeking "bundled outsourcing" services where we provide multiple BPO services on a shared services basis or bundle BPO services with IT outsourcing.