Accenture Learning BPO: Performance Simulation

Performance simulation is akin to a flight simulator applied to business situations, enabling users to gain "job experience" that will drive substantial improvements to business metrics through increased workforce performance.

Accenture's innovative performance simulation technology helps deliver immediate and sustainable business results. The benefits of performance simulation are undeniable.

"Twenty-four hours on a performance simulator is equal to four years of job experience."—Accenture Global 100 client

Accenture works with our clients to determine their most critical needs. We design our applications to enhance the strategic perspective of any member of the enterprise. Learners are challenged to achieve specific, real-world business objectives and master the fundamentals of general business skills or those unique to their business.

Our business campaign offerings include:

• Sales Force Effectiveness—Equipping sales forces with best practice behaviors for traditional and non-traditional interactions with customers that result in increased sales and sales conversion rates.
  
  
• Customer Service Excellence—Improving the efficiency and effectiveness of customer service representatives, resulting in increased sales, reduced cost and greater customer satisfaction.
  
  
• In addition to these core offerings, Accenture has numerous ready-to-use simulations available in such areas as supply chain management, customer relationship management and leadership development, as well as other general business titles.

To learn more:

• Read about the key differences and benefits that are enabling performance simulation to help businesses achieve broad behavioral change and reach their desired business objectives.
  
  
• See Performance Simulation case studies.

Unlike anything available today, Accenture's innovative performance simulation technology helps deliver immediate and sustainable business results.

Compared to traditional, lecture-based classes and computer-based training, Accenture's performance simulations accelerate the learning process. Our "learn by doing" approach delivers the highest levels of cognition and retention. Performance simulation delivers the capabilities needed to rapidly build a high performing and confident workforce, often reducing the time-to-competency of the typical worker.

Performance simulation can apply to a broad array of workforces including engineers, finance, retail operation services, wholesale operations services, merchandizing, field service, sales and contact centers.

Accenture Learning BPO: Overview page.