Delivering High Performance through Travel Back Office Services

Many organizations are still using outsourcing as a blunt instrument for cutting cost through labor arbitrage. Accenture Travel Back Office Services is a finely crafted tool that lowers cost—but also reinvigorates business models, helps achieve operational excellence, and gives travel companies flexibility and speed to respond to a turbulent marketplace.

According to Accenture research, high-performance businesses focus on developing hard-to-replicate capabilities that deliver on a promised customer experience. Companies are freed to focus on creating these distinctive capabilities when they outsource areas like human resources, IT, finance and accounting, revenue audit and other high-volume back office areas.

The benefits of outsourcing go beyond enabling a more intense focus on core competency. Today, it can also create real competitive differentiation. Outsourcing can be used as a catalyst for infusing new energy and vitality into the business model, and, in some cases, has taken center stage in the strategy of several travel companies.

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Accenture combines its consulting, systems integration and market-leading outsourcing experience to improve processes and deliver increased control and higher levels of service.

Operational Excellence
Accenture's outsourcing services help organizations achieve optimal service, quality and cost both now and in the future. We focus on our clients' critical requirements and unique business strategies to create tailored, responsive solutions that deliver measurable, repeatable and predictable results.

Speed and Flexibility
Accenture Travel Back Office Services offers companies the ability to gain new capabilities and enter new markets or channels rapidly-through our proven processes and approaches, infrastructure and highly skilled people. This flexibility is especially critical in an industry where consolidation shows no signs of slowing and realizing the expected M&A synergies remains a challenge.

Unparalleled Outsourcing Capabilities
Over the past decade, more than 400 companies and government entities have partnered with Accenture to boost business performance through outsourcing. For the travel industry, Accenture has demonstrated its commitment through investments like Navitaire—a wholly owned subsidiary that services more than 85 new entrants and established airlines around the world. Navitaire offers transaction-processing services including integrated distribution, Internet reservations, airport check-in, revenue management and accounting, crew scheduling and management, and disruption recovery.

Accenture delivers business process outsourcing services to airlines and travel companies from our Accenture Global Delivery Network. The network is instrumental in delivering faster, higher-quality services with less risk and more predictability. Wherever business operates, the Accenture Global Delivery Network provides access to proven methods, leading-edge tools and platform-specific architectures, all in the hands of skilled, flexible professionals.

Accenture Travel Back Office Services responds to industry-specific needs.

Accenture wants our clients to gain new capabilities and the ability to optimize the position of their organizations in what continues to be a highly competitive market. In addition to common business processes such as finance and accounting, application outsourcing, HR and procurement, we also offer travel-specific services including:

• Accounting Services
• Reconciliation Management
• Management Information Reporting
• Operational Management (through Navitaire)

"Accenture's Travel Back Office Services allowed us to reach critical post-merger integration milestones with MyTravel in an almost unbelievable timeframe. Both companies' SAP and reservations systems were integrated in just five months—a timescale I initially thought impossible."—Carl Dawson, Group CIO, Thomas Cook Group plc

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