Transformational Outsourcing for the Health Care Industry

Accenture can help health organizations use outsourcing to transform, thus going beyond cost-cutting and reaching for high performance.

Health organizations face the challenge of providing better service to a more discerning public, but without increasing costs. One solution is to optimize technology to enable more streamlined and automated business processes. Smart organizations are now outsourcing both technology and overlying business processes, freeing up their own specialized staff to concentrate on core business.

To achieve high performance through outsourcing, health providers are treating outsourcing not simply as a cost-cutting exercise, but rather as a means to access the deep industry and business knowledge that an experienced outsourcing partner like Accenture can bring.

Accenture's transformational outsourcing goes beyond the traditional focus on applications maintenance and infrastructure support to help improve health companies' supply chains, revenue cycles, human resources and care management processes—as well as facilitating new business initiatives, upgrading technical capabilities and integrating existing systems.

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Accenture's transformational outsourcing solution combines strengths in outsourcing with business process and health care knowledge to help providers achieve high performance.

With our extensive transformation skills, we focus on creating long-term business value. We establish customer relationships that generate business results by leveraging technology, improving processes and maximizing the human performance of a business segment.

Our specific capabilities include:

• Technology Quality and Scale: Accenture has over 500 professionals to help run a state-of-the-art IT organization.
  
  
• Accenture Global Delivery Network: Provides instant access to the benefits of scale, allowing us to match skills with cost most effectively.
  
  
• Business Process Experience: Accenture has access to a vast pool of business process knowledge that can be applied to specific problems.
  
  
• Health Care Knowledge: Since we help some of the world's leading health care organizations succeed, we understand and know how to solve the issues.

We offer several outsourcing models:

• Design, Build and Run: We assist in implementing a specific application with emphasis on business process change, human performance and attainment of the business case for the initiative. Accenture then takes over maintenance, or the "running," of the application.
  
  
• Applications Management Services: Accenture can run and maintain one or more applications for you. The system is licensed to you and may be physically located at your site, at an Accenture site, or a combination of these.
  
  
• Business Process Outsourcing Services: We take responsibility for managing and operating business processes, including procurement, supply chain management, human resources, clinical transformation and revenue cycle processes.
  
  
• Infrastructure Outsourcing: Accenture's approach to infrastructure outsourcing embraces this new direction. We offer a flexible set of services—from totally transforming your service delivery model to simply addressing a specific cost or performance issue.
  
  
• Procurement BPO: We can help you procure hardware and software from leading technology companies. We can use our global purchasing power to pass the savings on to you.
  
  
• Information Technology Outsourcing: Accenture takes responsibility for managing and operating all components of clients’ IT organization and commits to providing IT services to clients at an agreed-upon level of service.

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