Accenture Citizen Experience Study

The Accenture Citizen Experience Study* measures the level of connection and engagement that people around the world feel with their governments. For the initial phase, we surveyed more than 14,000 citizens in 13 geographies.

Read about the Accenture Citizen Experience Study
Review our Research Approach
Learn about the Accenture Public Service Value Governance Framework

Download the Executive Overview [PDF, 3MB]
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* Recognizing that every geography has unique cultural, socioeconomic and other characteristics, the Accenture Institute for Public Service Value did not design the survey instrument to compare and contrast performance by country or by region, and the results are not intended for such purposes.