Texas Department of Family and Protective Services: Mobile Protective Services

The Texas Department of Family and Protective Services is charged with protecting the elderly and disabled from abuse, neglect and exploitation. However, growing caseloads were adversely affecting the Adult Protective Services caseworkers' ability to serve this vulnerable client population.

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Caseworkers had to manually document their cases while visiting clients in the field and then re-enter the information when they returned to the office. This laborious process made it difficult to meet required case documentation deadlines and serve clients effectively. These inefficiencies, coupled with a legislative initiative to reform the Adult Protective Services program, served as the impetus for exploring innovative technology tools designed to increase performance.

Working together with the Texas Department of Family and Protective Services, Accenture helped the agency develop the Mobile Protective Services (MPS), an application running on a lightweight tablet PC device that allows caseworkers to file reports on the spot, using handwriting and voice recognition as data entry tools. MPS is the first of its kind, the only mobile solution that allows state caseworkers to upload and download data wirelessly in real-time, achieving high performance.

By teaming with Accenture to deliver Mobile Protective Services, caseworks at Texas's Department of Family and Protective Services now have nation's most advanced system for caseworkers to quickly responding to adults in need. Also, because it is streamlining the process of filing reports and distributing information, it frees up caseworkers to increase the amount of time spent with clients—and increases the number of clients served.

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