Leading businesses know that after-sales parts and services are a potent source of differentiation and income enhancement. Mastering these skills contribute to high performance. The proof is in the profits. Among typical manufacturers, post-sale services (maintenance, repair and parts) comprise less than 20 percent of revenue. But among the most innovative companies, those same activities often generate more than 50 percent of the profits. Of course, service-intensive supply chains are more complex than the typical finished-goods supply chain. Most require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain. Read More in Accenture's Service Management Executive Overview Brochure [PDF, 148KB]
PDF Help Next: Why Accenture |