Customer Relationship Management
Companies that enjoy strong customer loyalty also have higher margins and revenue growth and thus higher shareholder value. Accenture research has also shown that a company's ability to win customer loyalty is the defining characteristic of high performance in marketing and customer management. Here at Accenture, we help companies achieve high performance by becoming customer-centric through efforts to efficiently anticipate, meet and exceed their customers' expectations. |
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Customer Service and Support
Enhancing the customer experience at every contact point and maximizing the revenue-generating potential of every customer and every interaction are keys to high performance today. Our experience of working with major Communications companies around the world has been packaged in Customer Service and Support, proven sets of offerings from Accenture that helps companies excel at customer contact operational effectiveness. |
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Client Successes
As a recognized leader in customer contact transformation, Accenture has helped companies around the world advance toward their goals of creating high-performance customer contact capabilities. Here are a few examples. |
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GCF video |
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Accenture's Point of View on Global Sourcing |
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To reduce operating costs and increase revenues, companies are turning to global sourcing—the ability to access and manage talent pools from points around the globe. At Accenture we've found that when companies use global sourcing strategically, it can help them improve productivity, focus on core competencies and drive high performance. |
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This video is a discussion between company executives as they evaluate their global sourcing model. You'll learn where the company is excelling and ready to optimize, and where it is diversifying and needs to manage risk. |
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You'll also hear about important considerations of a global sourcing initiative: price, geography, language, skill specialization and intellectual property aspects. |
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View Customer Contact Transformation Services |
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View Accenture Customer Contact Transformation Client Success Stories |
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