Services for the Automotive Industry: Overview

Committed to high-performance business, Accenture provides consulting, technology and outsourcing services to leading automotive Original Equipment Manufacturers and Tier One suppliers. We help our automotive clients achieve high performance through strategy and systems integration delivery, as well as owning, administering and managing critical business processes and services.

Accenture's proprietary High Performance Business research illustrates that automotive businesses that weather the current economic climate are indicative of high-performance achievement. Despite changing geo-political conditions, greater business transparency, increasing interconnectivity and knowledge dependency, compelling business success can be realized. Clients seeking to achieve short-term goals while preparing for longer-term success can benefit from our range of services:

• Delivering short-term financial results while investing and innovating for long-term growth.
• Building a more flexible workforce and increasing employee loyalty.
• Keeping organizational discipline while creating an entrepreneurial workforce.
• Gaining the benefits of global scale while connecting to local markets.
• Expanding into new markets while limiting exposure to risk.

Accenture's Automotive group has major offices in the United States (Detroit and California), Japan, Germany, Italy, France, Spain, the United Kingdom, Korea, China, India, Brazil, Mexico, Sweden, Southeast Asia and Australia.

Accenture's proprietary research of over 6,000 companies has identified the key characteristics of high performance businesses. These are the businesses that effectively balance current needs and future opportunities.

By leveraging our research findings we bring leading-edge ideas and technologies while uncovering emerging opportunities. In doing so, Accenture enables our clients to achieve high performance. We view our client relationships as true partnerships by proactively guiding our clients through fluctuations, helping them to anticipate, recognize and capitalize on areas with the greatest potential.

Accenture also offers deep skills within Consulting, Technology and Outsourcing for the automotive industry, serving 22 of the 33 "Motor Vehicles and Parts" companies featured in the Fortune Global 500. From strategy to delivery, Accenture leverages business acumen and strong execution capabilities to help our clients become high performers.

To learn about how Accenture has helped our automotive clients achieve high performance, please visit our Automotive Client Successes.

High-performance automotive companies use specific strategies for better business. They rely on Accenture's industry expertise to achieve their performance goals.

Outsourcing & Infrastructure Delivery Services
Through an integrated network of delivery centers around the world, we offer a comprehensive suite of outsourcing services, including:

• Business Process Outsourcing Services
• Application Outsourcing Services
• Business Transformation Services
• Infrastructure Outsourcing Services
• Strategic Delivery Capability Services

Aftersales and Service Parts
Parts and service account for only 10-25 percent of sales for automotive and industrial companies—but they typically average 25-50 percent of profits. Accenture offers a proprietary Parts Enterprise Architecture that improves inventory transparency, freight cost reduction and inventory planning, driving performance to new heights.

Customer Relationship Management
Customer Relationship Management (CRM) is the tough job of turning demanding customers into delighted ones—and keeping them for a lifetime. Helping our clients take advantage of every opportunity to capture a larger share of the market, Accenture defines strategy and builds the technology to put CRM into company-wide practice.

Telematics
Formed to help automotive and industrial manufacturers, suppliers and telematics service providers implement leading-edge solutions; the Accenture Services Bureau for Automotive Telematics is part of a joint venture with Microsoft. At the Bureau, professionals with deep industry expertise deliver solutions based on a broad array of technology platforms. In addition, the Bureau is supported by Accenture Technology Labs, which researches, invents and commercializes the next wave of high-performance business solutions.