Alliance Organization:
Genesys
On the Web:
www.genesyslab.com Related Links:
Read our Accenture and Genesys brochure. Overview:
Genesys and Accenture's joint integrated solutions enable organizations to manage the complexity and cost of interacting with their customers via multiple channels. Genesys—a leading provider of customer-enabling contact center software to large enterprises—has joined forces with Accenture to help reshape the ways companies deliver the customer experience. Around the globe, organizations struggle with the complexity and cost of allowing customers to interact with them through the customer' channel of choice. Handling customer inquiries consistently—whether on the Web, using interactive voice response (IVR) systems or with the help of skilled contact center agents—requires an integrated solution suite capable of seamlessly blending technologies, media and information. Genesys provides this solution and Accenture integrates the solution within complex customer contact environments. Accenture is a solutions integrator and a value-added reseller for the entire Genesys product suite. Accenture is also a global team member—the highest level of teaming possible with Genesys. Through this relationship, Accenture and Genesys deliver comprehensive customer-centric solutions to our clients' complex business challenges. "Delivering successful contact center solutions is all about satisfying customer needs across multiple touch points. Accenture and Genesys have demonstrated our ability to provide our joint clients with the solutions they need to transform better customer interactions into better business results."
—Wes Hayden, president & CEO, Genesys Back to the Alliance Home Page To Top |