 Accenture
50 West San Fernando Street, Suite 1200
San Jose, CA 95113
USA
Research Interests
I am a senior research manager at Accenture Technology Labs in Silicon Valley. I have over 20 years experience working on issues at the intersection of information technology, human learning, and human performance. My core interest is in creating knowledge-based tools to help people do their jobs better. I shape the Labs' vision in e-learning and knowledge-based performance-support. I have most recently been focusing specifically on tools to help improve the requirements definition phase of the software development process. Recent Projects
At Accenture, I lead R&D work under the broad theme of learning and performance-support technologies. Some recent projects have included the following:
- New designs for simulation-based learning, which have been deployed to training on SOA sales for Accenture senior executives (done in collaboration with Ed Gottsman and Accenture Learning).
- Development of corporate radar systems that collect and distill market and competitive intelligence from the Web (done in close collaboration with Peter Yeh).
- A system called the Personal Performance Coach that transforms the cell phone into a mobile behavior coach
I currently lead a broad R&D effort, called ACRES (Accenture Requirements Engineering Suite), aimed at improving the way that requirements for large systems are defined. As part of that effort, my colleagues and I are exploring ways to 1) use technology to increase re-use of requirements across projects, 2) improve the efficiency and effectiveness with which requirements are gathered and analyzed, and 3) improve the quality and clarity of requirements communication. This work is being done in close collaboration with Kunal Verma. Selected Publications Books Edited Inside Case-Based Explanation
Edited with R. Schank and C.Riesbeck.
Lawrence Erlbaum Associates, Inc.
1994
Hillsdale, NJ. Book Chapters / Journal Articles A Technology Platform to Enable the Building of Corporate RadarApplications that Mine the Web for Business Insight
With Peter Z. Yeh
In Data Mining for Business Applications, R. Ghani et al. (Eds), IOS Press.
To Appear in 2008 Transforming the Cell Phone into a Personal Performance Coach
B.J. Fogg, Editor
In Mobile Persuasion: 20 Perspectives on the Future of Influence, Stanford Captology Media.
2007
Computer Environments Designed To Promote Cognitive Change Through the Development of Well–Reasoned Recommendations
With J. Herman
In Humane Interfaces: Questions of Method and Practice in Cognitive Technology. J. Marsh, B. Gorayska, and J. Mey, eds.
1999
Elsevier/North-Holland, New York. Retrieving Stories for Case-Based Teaching
With R. Burke
In Directions in Case-Based Reasoning, D. Leake, (ed.) AAAI Press
1997
Menlo Park, CA. How to Support Learning from Interaction with Simulated Characters
With R. Burke and W. Fitzgerald
In Cognitive Technology: In Search of a Humane Interface, B. Gorayska and J. Mey, eds.
Reprinted as ILS Technical Report #64
1996
Elsevier/North-Holland, New York. Supporting Learning through Active Retrieval of Video Stories
With R. Burke
Expert Systems with Applications. 9(3): 361-378
1995 Tweaker: Adapting Old Explanations to New Situations
R. Schank, A. Kass and C. Riesbeck
Inside Case-Based Explanation. Lawrence Erlbaum Associates, Inc.
1994
Hillsdale, NJ. Constructing Learning Environments for Complex Social Skills
With R. Burke, E. Blevis and M. Williamson.
Journal of the Learning Sciences. 3(4).
1994 Question Asking, Artificial Intelligence, and Human Creativity
T. Lauer, E. Peacock, and A. Graesser (ed.)
Questions and Information Processing, Lawrence Erlbaum Associates, Inc.
Reprinted as ILS Technical Report #11.
1992
Hillsdale, NJ. Explanations, Machine Learning and Creativity
With R. Schank
In Kodratoff, et al (Ed.) Machine Learning, an Artificial Intelligence Approach, Vol. III. Morgan Kaufman Publishers, Inc.
1989
San Mateo, CA. Representing Meaning in People and Machines
With R. Schank
In U. Eco,(Ed.) Meaning and Mental Representations, Indiana University Press.
1987
Bloomington, Indiana.
Also appeared in the journal, Versus quaderni di studi semitotici.
December 1986 SWALE: A Program that Explains
With D. Leake, and C. Owens
In Roger Schank, Explanation Patterns: Understanding Mechanically and Creatively. Lawrence Erlbaum Associates, Inc.
1986
Hillsdale, NJ Public Presentations and Conference Papers A Knowledge Based Approach for Capturing Rich Semantic Representations from Text
With Peter Z. Yeh and Daniel R. Farina.
Proceedings of the Twelfth International Conference on Knowledge-Based and Intelligent Information & Engineering Systems Zagreb.
KES 2008
Croatia Technology Investment Radar: A Tool to Automatically Track Technology Maturation
With Peter Z. Yeh and Daniel R. Farina
Proceedings of the IEEE Second International Conference on Semantic Computing.
ICSC 2008
Santa Clara, CA Interpreting the Web without the Semantic Web
With Peter Z. Yeh and Daniel R. Farina
Proceedings of IEEE International Conference on Semantic Computing.
September, 2007 Business Aware Web Processors: A Journey toward Web 3.0.
Presented at Indian Institute of Science Global Conference.
July, 2007
Santa Clara, CA. Business Aware Web Clients
With Peter Z. Yeh.
Semantic Technology Conference.
May, 2007
San Jose, California. Using Lightweight NLP and Semantic Modeling to Realize the Internet’s Potential as a Corporate Radar
With Christophe Cowell-Shah
AAAI Fall Symposium on Capturing and Using Patterns for Evidence Detection.
October, 2006
Washington, DC. Business Event Advisor: Mining the Net for Business Insight with Semantic Models, Lightweight NLP, and Conceptual Inference
With Christopher Cowell-Shah
Knowledge Discovery and Data Mining Workshop on Data Mining for Business Applications, at KDD.
August, 2006
Philadelphia, PA. Designing an Online, Distributed, Project-Based Course in Mobile Autonomous Robotics
Proceedings of 2004 AAAI Spring Symposium in Accessible AI and Robotics Education.
2004
San Jose, CA Balancing Structure and Flexibility in a Class of Computer-Based Educational Simulations
With J. Herman
Proceedings of the 1998 International Conference of the Learning Sciences. American Association for Computers in Education (AACE).
1998
Charlottesville, VA. A Fully-Integrated Approach to Authoring Learning Environments: Case Studies and Lessons Learned
With M. Jona
Proceedings of the 1997 AAAI Fall Symposium on Intelligent Tutoring Authoring Tools, 39-43, AAAI Press.
1997
Menlo Park, CA. How Technology Can Help The Department of Veterans Affairs Create New Learning Paradigms
Keynote address, Department of Veterans Affairs Employee Education Systems’ Learning Technologies and Media Development Conference.
1997
St Louis, MO Beyond Cost and Convenience: How Technology can Change the Cognitive Structure of Learning Environments
Keynote address Annual Meeting of the Distance Education and Training Counsel.
1997
Washington, D.C. Design Choices for Learning-by-Doing Software: When to Choose Advise
With M. Korcuska and M. Y. Jona
Proceedings of The International Conference on the Learning Sciences. Association for the Advancement of Computing in Education.
1996
Charlottesville, VA. Authoring Learning Environments Using an Embedded Pedagogical Model
With S. Kedar, D. Guralnick, A. Holum, R. Bareiss, and R.Beckwith
Proceedings of The International Conference on the Learning Sciences. Association for the Advancement of Computing in Education.
1996
Charlottesville, VA. Improving Education and Training Through Computer-Based Learning-By-Doing Environments
Invited address M.I.T. Center for Educational Computing Initiatives Conference on Creating Effective Multimedia and Assessing Its Impact.
1995
Cambridge, MA Adaptation Overview and Practical Value of Case Adaptation
Panel discussions AAAI Fall Symposium.
1995
Cambridge, MA The Importance of Expert Feedback in a Journalism-Based Learning Environment for High School Students
Presented at the annual meeting of the American Education Research Association.
1995
San Fransisco, CA. Creating Education and Training Technology that Really Matters
Invited address Department of Energy Training Resources and Data Exchange (TRADE) Annual Conference.
1995
Santa Fe, New Mexico. New Horizons for Learning Through Advanced Technology
Invited address Third Annual Conference and Exhibition, Los Padres Chapter of the American Society for Training and Development.
1995
Ventura, CA How Technology Can Really Make a Difference
Invited presentation Meeting of the West Michigan Learning Initiative.
1995
Grand Rapids Community College. Using Interactive Story Systems to Teach
With R. Burke
Working Notes of the AAAI Spring Symposium on Interactive Story Systems.
1995
Stanford University. Computer Based Learning Environments that Challenge Students to Think Critically about Narratives
Invited address National Council of Teachers of English Midwinter Symposium on Literacy and Technology.
1995
Chicago, IL. Structuring Multimedia Learning Environments to Support Learning-by-Doing
Invited address MIT Enterprise Forum on Multimedia in Education and Training.
1995
New York, NY. Tailoring Retrieval to Support Case-Based Teaching
With R. Burke
Proceedings of AAAI-94. Association for Artificial Intelligence.
1994
Menlo Park, CA. Refining the Universal Indexing Frame to Support Retrieval of Tutorial Stories
With R. Burke
Proceedings of the AAAI-94 Workshop On Indexing And Reuse In Multimedia Systems.
1994
Seattle Washington. Acquiring Retrieval Knowledge for Multimedia Stories
With S Kedar and R. Burke
Proceedings of the AAAI-94 Workshop On Indexing And Reuse In Multimedia Systems.
1994
Seattle Washington. An Authoring System for Creating Computer-Based Role-Performance Trainers
With D. Guralnick
Educational Multimedia and Hypermedia Annual, 1994. Association for the Advancement of Computing in Education.
1994
Charlottesville, VA. Using Broadcast Journalism to Motivate Hypermedia Exploration
With S. Dooley, F. Luksa and C. Conroy.
Educational Multimedia and Hypermedia Annual, 1994. Association for the Advancement of Computing in Education.
1994
Charlottesville, VA. Integrating Simulation, Case Presentation, and Socratic Tutoring
Invited presentation Concerted Action on Multimedia and Distance Learning. Sponsored by Consorzio Netuno.
1994
Rome, Italy. Adapting Explanation Patterns: A Case-Based Approach to Developing Explanations in Support of Language Understanding
Invited address International Workshop on Knowledge Structure for Understanding Speech and Language.
1993
Kobe, Japan. Intelligent Learning-By-Doing Environments: Using AI and Multi-Media to Create Effective Training Systems
Keynote speech Third International Workshop on Artificial Intelligence in Economics and Management.
1993
Portland Oregon. The Teaching Executive: Facilitating Development Of Educational Software Through the Reuse of Teaching Knowledge
With Kemi Jona
Presented at the 10th Annual International Conference on Technology and Education.
1993 Integrating Artificial Intelligence into Effective Learning Environments
Panel discussion at the 10th annual International Conference on Technology and Education.
1993 Focusing Student Interest in Social Studies Issues by Allowing Them to Create Their Own TV New Show
With Scott Dooley and Frank Luksa
Presented at the Conference of the American Education Research Association
1993
Atlanta, GA. Road Trip: Learning Geography through Simulated Travel
With Steven McGee
Presented at the Conference of the American Education Research Association.
1993
Atlanta, GA.
Also published as ILS technical Report #42. Northwestern University
1993
Evanston, IL. Steps Toward Automating the Design of Intelligent Learning-By-Doing Environments
Invited address Fourth Annual Summer Instructional Technology Institute.
1992
Utah State University. Integrating Case-Presentation with Simulation Based Learning By Doing
With R. Burke
Proceedings of the 13th Annual Cognitive Science Conference. Lawrence Erlbaum Associates, Inc.
1992
Hillsdale, NJ. Augmenting Social Simulation with Storytelling
With R. Burke
In Proceedings of the East-West Conference on Emerging Computer Technologies in Education, International Centre for Scientific and Technical Information.
1992
Moscow, Russia. Environments for Incidental Learning: Taking Road Trips instead of Memorizing State Capitals
With D. Guralnick
Proceedings of the International Conference on the Learning Sciences, Association for the Advancement of Computing in Education.
1991
Charlottesville, VA. Teaching by Means of Social Simulation
With E. Blevis
Proceedings of the International Conference on the Learning Sciences, Association for the Advancement of Computing in Education.
1991
Charlottesville, VA. Adaptation Strategies for Plan Recognition
Proceedings of the 12th Annual Conference of the Cognitive Science Society, Chicago, IL. Lawrence Erlbaum Associates, Inc.
1990
Hillsdale, NJ. Are Electronic Tutors Really What We Want to Build?
Working Notes of the AAAI Spring Symposium on Knowledge-Based Environments for Learning and Teaching.
1990
Stanford University. Adaptation-Based Explanation: Extending Script/Frame Theory to Handle Novel Input
In Proceedings of the Seventh International Joint Conference On Artificial Intelligence. Detroit Michigan. Morgan Kaufman, Inc.
1989
San Mateo, CA. Strategies for Adapting Explanations
Kristian Hammond, Editor.
In Proceedings of the Second Workshop on Case-Based Reasoning. Pensacola Beach, Florida. Morgan Kaufman, Inc.
1989
San Mateo, CA. Adaptation-Based Explanation: Explanations as Cases
Proceedings of Machine Learning Workshop. Ithaca, NY. Morgan Kaufman, Inc.
1989
San Mateo, CA. A Case-Based Approach to Constructing Explanations
With D. Leake
In Proceedings of a Workshop on Case-Based Reasoning. Janet Kolodner, Editor. May 10-13. Clearwater Beach, FL. Morgan Kaufman, Inc.
1988
San Mateo, CA. Recognizing Plans by Adapting and Applying Knowledge Structures
Working Notes of the AAAI-88 Workshop on Plan Recognition. St. Paul.
1988
MN. Natural Language Processing: What's Really Involved?
With R. Schank
Proceedings of the Workshop on Theoretical Issues in Natural Language Processing (TINLAP).
1987
Las Cruces, New Mexico. Modifying Explanations to Understand Stories
Proceedings of the Eighth Annual Conference of the Cognitive Science Society.
1986
Amherst, MA. Education
Bachelor's in computer science, Brown University.
Ph.D. in computer science, Yale University. Personal Interests
The personal lives of my wife and I revolve largely around our two young sons: Daniel, age 7 and David, age 1. We spend a lot of time with children's toys, books, shows, music and websites. We love seeing the world through children’s eyes. What do you like most about being in the Accenture Technology Labs?
The thing I like most about Accenture Technology Labs is the opportunity to apply research results to real-world business problems across such a wide range of industries. What kind of project do you enjoy working on most?
My favorite kind of project is one in which a vision can be realized in stages, with an early, simple realization adding enough value to build interest among users, and a series of extensions that require solving increasingly difficult research problems. Back to Accenture Technology Labs: Silicon Valley Page.  To Top
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