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QoS - Is it the Necessary Fuel?
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Posted at Apr. 07, 2008 01:19 PM CST | | | | Philippe Chauffard, Senior Executive, Network Service Line | | | We had a very lively discussion in our Executive Breakfast on VoIP and IPTV Stabilization this morning. One of the key challenges that multiple operators mentioned is the lack of End-to-End responsibility and accountability for delivering the right quality of service for the end customer. | | | Who should own the quality of service for best return, why? | | | | Comment on this post |
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Comments Posted by:
Lynn Salant
on
April 08, 2008 02:29 PM CST  | The responsibility and accountability for delivering the right quality of service for the end customer lies with the provider of the service, and that extends right down the chain to the customer service representatives. As an example, I’ve had the experience of trying to purchase VoIP services from a major Telco only to find that the representatives didn’t understand the nature of the services or know the level of services their own company was offering causing me to purchase the services from a competing Telco. |
Posted by:
Patrick Carver
on
April 08, 2008 08:45 AM CST | As the paying customer, I think whoever I'm paying has to own or enforce the quality of service. Even if I'm an early adopter, I don't want to hear excuses; I expect them (they are taking my money) to accept it and fix it. |
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