Government/Public Service

June 2009

The Bigger Picture

To respond successfully to economic turmoil, governments must successfully address five critical areas.
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September 2008

Uncommonwealth: Collaborating to create public value

Governments increase the level of public value they produce only by fostering stronger, more collaborative relationships with the people they serve.
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January 2008

It's in the Cards

An innovative new program means the Portuguese will no longer be required to carry five different forms of identification.
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All articles on this subject

Customer Relationship Management

So You Want to Go Mobile: What All Potential Wireless Vendors Should Know about Site Design (2001)

Finance & Performance Management

An Implementation Model for Successful Public Sector Programs (July 2006)

The Importance of Governance to Successful Implementations (July 2006)

Globalization

The Bigger Picture (June 2009)

Government Regulation

Raising the Bar (October 2005)

A Value Model for the Public Sector (February 2004)

The Promise of eGovernment (January 2002)

A wake-up call (April 2000)

Europe's Changing Energy Landscape (June 1999)

Putting Government Reform on a Firmer Foundation (June 1999)

Can Poland go the distance? (January 1999)

Europe 2008: The shape(s) of things to come (1999)

Identity Management

It's in the Cards (January 2008)

Innovation

Unleashing Public-service Value through Innovation (May 2007)

Outsourcing

Putting Government Reform on a Firmer Foundation (June 1999)

Other

Governance and Government Transformation: Private Lessons for the Public Sector (April 2006)

Rites of Passage: How to Launch a Successful Shared Services Program in the Public Sector (January 2006)

Cleaning Up (October 2005)

Conserving Government's Most Valuable Resource (June 2005)

High-tech Tax Man (February 2005)

Transforming the Public Sector (October 2004)

How Camera Phones can Give Eyesight to Call Centers (April 2004)

The Cardoso Agenda (January 2000)

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