| Foreword |
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The Long View: Making a Difference
Foreword by William D. Green, CEO of Accenture |
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From the Editor's Desk: Outlook Online
Note from the Editor-in-Chief of Outlook, David Cudaback. |
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| Features |
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Industry Report | Health Care Providers: Patient Power
Few industries are as fragmented and in need of reform as health care. But with their emphasis on connected health care, a small group of high-performance providers is revolutionizing the way quality health care can be delivered. |
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Health Care Providers II—By the Numbers: In Need of Treatment |
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Industry Report | Consumer Packaged Goods: Cleaning Up
Demanding consumers, along with profound social and demographic changes, are creating both opportunities and threats for consumer products companies. The top performers have responded by rethinking their business models to emphasize innovation. |
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Consumer Packaged Goods II—By the Numbers: Taking Care of Business |
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High-Performance Business: The Right Place, the Right Time
High performers excel at consistently making the critical decisions that give them the right strategic direction and a winning market focus and position. |
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High-Performance Business II: Exploring the Mindset of the High Performer
The development and diffusion of a winning mindset is central to the ability of a high-performance business to outpace its competitors. Here's how one company—Harrah's Entertainment—created that mindset by mastering five key tasks. |
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Customer Relationship Management: Making Every Contact Count
A differentiated, branded customer experience—one that varies according to the value of each customer segment—can deliver sustained cost savings, higher satisfaction levels and better margins. |
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Mergers & Acquisitions: How to Build Value into a Merger
In the M&A marketplace, leading practitioners have shifted their focus from the mechanics of the deal to the value-creating potential of integration. And no aspect of the process is more critical than post-merger organization design. |
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Information Technology: IT Consolidation and the Bottom Line
There are few more ready means of improving earnings per share than the consolidation and rationalization of IT systems, hardware, networks and other infrastructure. In fact, this isn't about technology at all: It's a business decision with profound balance-sheet implications. |
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Information Management: The Power of Predictive Insight
New technologies help top performers look over the horizon, anticipate the future and take action to gain significant competitive advantage. |
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Government | Finance & Performance Management: Raising the Bar
Reform-minded citizens and officials say that the adoption of benchmarking and applicable commercial best practices can reduce costs, raise quality and improve service in government. Here's how it's done. |
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Research | Outsourcing: A Long-Term Commitment
New research shows that experienced executives see outsourcing not as a one-time solution but as a mainstream management tool over the entire life of the arrangement. |
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| Perspective |
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On the Edge: You Say "Convergence"; We Say "Trivergence"
Today, the old problem of "getting around" has a new dimension: How do you navigate a virtual world that is shaped by the unification of voice, data and video at the network level? |
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Interview: Picking Winners at Reckitt Benckiser
Innovation is crucial to high performance in the household care industry. But a company's ability to innovate is about much more than R&D, says CEO Bart Becht. |
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